Amp up your customer service. When you hear the term “customer service,” a handful of brick-and-mortar retailers probably come to mind: Whole Foods, the Home Depot, and Nordstrom among them. What makes these stores stand out is that their employees are empowered to come up with solutions to … Read More

Coming in May, a new Customer Service Center will open to provide services for an estimated 10,000 Las Cruces Utilities (LCU) customers living on the city's East Mesa. As a result, out near Mesa Grande Drive, a small cheerful yellow building with lots of parking is getting a modest renovation …

“This is a strong investment in our customer service capabilities and an important step following our solid growth and the successful international diversification of our client portfolio over the past few years,” said André Lagger, chief executive of LGT Financial Services. “Digitalising our customer lifecycle … Read More

Plus, trial and error is the way forward for learning about customer experience—but remember, too much error can cost you. Businesses lost roughly $83 billion because of poor customer service in the U.S. in 2017 and it's the little things that can make a huge difference for people. We spoke …

UPS pilots have intensified the stand-off with their employer, announcing they are to survey the express operator's largest shippers for feedback on service quality. Announced by the Independent Pilots Association (IPA), the move continues the feud between UPS and its staff, with the latter claiming … Read More

There will be 10 awards across the five categories and entries will be judged by the Greater Anglia Leadership Team who will assess each nominee for, among other criteria, the effort they make to exceed customer expectations and the level to which they know the value of excellent service to …

Relationship marketing focuses on driving consistent business through repeat customers by building a long-term relationship through consistently excellent customer service, understanding the consumer profile and preferences, anticipating their future needs, and offering discounts and special perks … Read More

Chat is growing as a medium in retail, and it can be particularly effective for new customers—when trying to navigate through unfamiliar products and services, it is crucial that they not become frustrated and give up. As Forrester noted, “53% of customers will abandon an online purchase if they can't …

customers say the employee's reaction was unprofessional. "I'm speechless. I'm blown away by that one," said Eddie Ford, a customer. "I think it's totally unprofessional." Ford said no matter what happened before the incident, it could have been avoided. "Your job is customer service, and you come … Read More

Against that backdrop, systems integrator and IT consulting firm Accenture launched a variety of tools and services earlier this year to test AI systems, including machine learning algorithms, that it says will help companies build, monitor and measure reliable AI systems at customer data center sites, … Read More