Customer Service

Ottawa Book Self-Publishing Bests CreateSpace.com with Better Customer Service

Also, unlike CreateSpace, Agora Publishing is offering local writers in Ottawa a lot more personalized customer service and attention, to ensure that all their inquiries are attended to much better. They are backed by over 20 years of experience as a not-for-profit book publishing organization, and are run … Read More

Customer Service

Can Manila taxi drivers get better at customer service?

Through a combination of case studies, role-playing, and other hands-on activities, “graduates” of Micab's training program go on to become and remain courteous, professional, and caring drivers. Is there still room for improvement? In a realm as ever-changing as customer service, you can bet there … Read More

Customer Service

“Level” your monthly Las Cruces Utilities bill, and other billing solutions

Las Cruces Utilities (LCU) has a Budget Plan that could make it easier for many customers to pay their bills, and the best time of the year to apply for the Budget Plan is now! It works like this: based on your 12-month billing history, LCU's Customer Service staff can …

Customer Service

Gary Jet Center is a Boeing ‘Supplier of the Year’

“We are incredibly proud of the work we do to support Boeing's missions around the world and we are grateful of the opportunity to be a supplier to them," Gary Jet Center Chairman Wil Davis said. "Our team is committed to quality, safety and exceptional customer service for every one …

Customer Service

UnionBank improves customer service interaction

In line with its digital transformation, UnionBank of the Philippines (UnionBank), one of the largest banks in the country, has enhanced its customer service infrastructure, to further improveinteraction between the bank and its clients and, at the same time, boost customer service agent performance. Read More

Customer Service

Ooredoo launches 3G services in West Bank

DOHA: As part of its group-wide network modernisation programme and its strategy to enhance customers' digital experience, Ooredoo Group announced yesterday that its operating company in Palestine, Wataniya Mobile, has successfully launched 3G services in West Bank and is already seeing … Read More

Customer Service

Japan retailers target Amazon with in-store pickup services for internet orders

Starting on March 6 this year, Lawson customers have been able to use a dedicated smartphone app to order items for pickup at their preferred store. The "Lawson Fresh Pick" service is currently available at about 200 shops in Metropolitan Tokyo and part of neighboring Kanagawa Prefecture. The some … Read …

Customer Service

Top Workplaces 2018: More Midsize Employers

This home energy sales and service company, with seven Capital Region locations, is 100 percent employee-owned and is open 24 hours a day — including weekends and holidays — for service, delivery and customer service for all of its customers' propane, fuel, natural gas, heating and cooling … Read More

Customer Service

Sales and Marketing Pros, You’re Overlooking the Obvious Leads

Believe or it not, any customer who has been paying you for your services for an extended period of time has established a rapport with you. You provide the service they are willingly paying for and they look to you as a trusted partner. When was the last time you …

Customer Service

From switching suppliers to bagging the best deals, here’s clever ways to save money on your …

But now so-called auto-switching services, aided by clever technology, promise to make sure families never pay over the odds again. They will not necessarily put you on the cheapest deal, since some of the very small suppliers should be avoided for customer service reasons, but they do put you on … …