Customer Service

Transit customers can load Presto cards at Shoppers Drug Mart, Loblaws by end of May

Ottawa transit customers who prefer to load their Presto cards in person have had to go to OC Transpo or city client service centres. Soon they'll be able to buy cards, load them and check the balances at 51 Shoppers Drug Mart locations, 12 Loblaws stores and three Real Canadian …

Customer Service

Mouser Electronics Expands Mexico Office, Enhances Service Excellence in Region

The new and expanded customer service center will serve local electronic design engineers, buyers and hardware innovators in the region, helping them to access the newest products and technical support for their designs. Mouser has 22 offices worldwide, including four locations in North America. Read More

Customer Service

NBN complaints to the TIO triple

However, Jones added that "consumers still seem to be facing the same problems" in regards to customer service and bills. "Complaints about services delivered over the National Broadband Network continued to increase compared to the same six-month period in 2016," she said. "This indicates the … Read More

Customer Service

WA telco, NBN complaints soar over fees, bad service

"With 'Provider Response' being the top issue raised by customers who complain in relation to a service delivered over the NBN, our industry will be working to improve the end-to-end experience, including through improved assistance between providers in the supply chain to resolve complaints," said … Read More

Customer Service

Glympse Wins Company of the Year 2018 In Field Service Solution Category

"Glympse has been on our radar for some time for driving a revolutionary new approach to customer engagement in the field service space, and we are happy to select them as our Top Company of the Year in 2018 due to their continuing excellence in delivering top-notch technology-driven solutions," … Read …

Customer Service

Fullbay’s Software aims to relieve common pain points associated with HD mechanic shops

Transparency18 sponsored article. Those who have managed heavy-duty mechanic shops are aware of the five main pain points that come along with the business: 1. Owners tied to the shop. 2. Tech efficiency. 3. Customer service improvement. 4. Faster invoicing. 5. Bottom line improvement. Read More

Customer Service

Customer service, education are keys to success

“I love customer service and helping people solve their problems,” said Maribel McLelland. Her first job was working for Dollar Western Wear in the late 1990s when she was in high school. Since that time, McLelland's career pursuits have been rather eclectic, but providing good customer service and … Read More

Customer Service

Bask Rebrands Small Business Tech Support Division, Digity, as “Bask for Business” and Unveils …

OREM, Utah–(BUSINESS WIRE)–Bask, a leading provider of home and small business tech support, today announced it has rebranded its small business division, Digity, as Bask for Business. In doing so, Bask for Business unveiled a redesigned website to ensure small business customers have … Read More

Customer Service

Code of Conduct for MTA Service Ambassadors

“Transit workers have been shifted into a job that is based largely on the notion that being unrelentingly nice can go a long way to help bolster the image of a flagging, frequently curse-inducing subway system . . . The position, officially a customer service ambassador, or Wayfinder, is a …

Customer Service

How to Assess Your Drop Shipping Customer Service

Offering merchandise from drop shipping vendors has greatly extended the assortment of thousands of ecommerce and omnichannel brands, with many of them 100% drop shipping. The challenge is to maintain high customer service standards and vendor compliance. Recently we mystery shopped two … Read More