Customer Service

5 Steps to Take Now to Deliver the Right Service at the Right Time

Several things: First, get clarity about the real issues your customers are facing; second, specifically connect your years of experience; the features you offer, etc., … More money was spent in 2008 on customer–service training than on any other type of training, with the exception of leadership training. Read More

Customer Service

Long Agency employee named ‘customer service agent of the year’

Suzanne Betette, an employee of the Long Agency in Mount Morris, was recently named the Erie Insurance Quality Customer Service Agent of the Year. The award, given annually, recognizes on one customer service agent in each branch of Erie Insurance, of which the Long Agency is a part. Read More

Customer Service

Offer incredible customer service in three questions

How many times do you receive a survey by telephone, mail or internet? We are inundated with surveys and most of the time, we find any excuse to either not converse with the person on the phone or to hit delete faster than you can say “whatever.” After being CEO …

Customer Service

RCN Customers Again Lose Internet, TV–Company Blames Weather

If you're an RCN internet and/or television customer and you live in the Lehigh Valley, you're likely experiencing a major service interruption. The company posted on its Facebook page and Twitter feed Monday morning that weather is to blame for the outage it says many local customers–including … Read More

Customer Service

Other Agencies Could Learn from IRS Customer Service Efforts, Report Says

The IRS's customer service initiative–in the face of years of budgetary restrictions that have translated into reduced staffing–carries lessons that other federal agencies could apply, according to a report from the Partnership for Public Service and Accenture Federal Services. “Agencies across government … Read More

Customer Service

Sell While You Sleep With These 5 Proven Strategies for Getting Customer Reviews That Close …

For those doing business face-to-face with clients, asking for the review at multiple phases throughout a transaction may seem easier than those who never actually meet their customers. This is where automation comes into play. There's automation for email services, social media, lead generation and … Read More

Customer Service

USPS Awards Matheson Flight Extenders New Contract For THS Services In Philadelphia

Its goal is to exceed customer expectations for regional trucking, mail transport, and aircraft ground support services. Specific services Matheson, Inc. provides include quality long-haul and short-haul transportation, underwing operations, terminal handling and ground handling. Matheson, Inc.'s … Read More

Customer Service

Skipton Intermediaries offers twitter based customer service function

Skipton Intermediaries has added a new twitter account, purely to offer broker focussed customer service. It believes the channel – @SBSBrokerHelp is the first from a lender in the UK on Twitter. It is operated by Skipton's broker support team and designed to improve service by offering brokers more … Read …

Customer Service

Government vows to review and upgrade protections for telephone and internet consumers

… customer service, contracts, billing, credit and debt management, and switching providers. Senator Fifield said the review would be run in addition to the new powers given to Australian Communications and Media Authority to improve the customer experience on the NBN, announced last December. Read More

Customer Service

Ken Garff Buys Garcadia Auto Services from Leucadia National

SALT LAKE CITY, April 16, 2018 /PRNewswire/ — Ken Garff is buying out New York-based Leucadia National Corp. from its Garcadia dealership partnership. Ken Garff and Leucadia partnered in 2006 to form Garcadia, which has since acquired and operates 28 dealerships in Texas, Michigan, Iowa and … Read More