Customer Service

Seamless Middle East opens with emphasis on artificial intelligence

Pepper has been designed to identify emotions and to select the behavior best suited to the situation with upgraded customer service capabilities aiming to create demand in the business sector. Based on a person's voice, the expression on the face, body movements and communication, Pepper … Read More

Customer Service

Looking after your people well will bear fruit for your company in the long run

I recall an example I experienced when supporting a bank client on a customer service project. One particular branch was scoring low in both customer feedback and employee engagement surveys. When I went to investigate, I discovered countless examples of how and why the team were disgruntled. Read More

Customer Service

Retail a good place to look for summer position

Customer service is truly our top priority,” Ennis said. “The retail industry provides unique opportunities for college students to experience different sales and customer service scenarios every day. We … have seen many success stories of entry-level team members who find rewarding careers with us … Read More

Customer Service

SD says providing excellent customer care is paramount

Sponsored feature: Inflight connectivity aboard business aircraft needs to be consistently reliable, as does the team supplying it. Satcom Direct, SD, prides itself on its customer support and has gone to great lengths to ensure that it keeps aircraft and passengers connected. For example, in November it … Read More

Customer Service

Heading to Gastonia City Hall? Go next door instead

“This is all about customer convenience,” said Gastonia Revenue Administrator Susan Kluttz. “The Garland Center has more parking spaces and already is serving customers who come in for building permits, construction inspections and similar services. We are consolidating customer service in one … Read More

Customer Service

O&R Declares Storm Watch, Prepares For Heavy Weather

O&R's emergency storm response team — including company and contractor overhead line, tree removal, customer service operations and the wide array of O&R teams that support those functions — is ramping up to prepare to repair more significant damage and restore power as necessary. Sustained … Read More

Customer Service

ICYMI: Agile, Kanban, Scrum: Why Choose?, AI is the Future of CX, More

Artificial intelligence is on the cusp of becoming a great (and not-so-scary) tool for companies to increasingly rely on. From AI in customer experience to creating and sustaining jobs, we have a lot to look forward to in its development and usage. Quite a few articles touched on AI this …

Customer Service

NV Energy advises customers about scam callers demanding immediate payment

If customers receive a call asking for an immediate payment, they should refuse and call local law enforcement or NV Energy if they have additional questions. Customers may also call NV Energy's customer service department in southern Nevada at 702-402-5555. In addition, NV Energy requires field … Read More

Customer Service

New customer service policy adopted by council

Sonya Coleman, manager of human resources with the town, explained the service excellence committee, which she is a part of, consists of cross-departmental leaders who joined to discuss customer service at the Town of High River. She said the committee was mainly formed to augment service and … Read More

Customer Service

Account Executive

Small, established startup in the wedding industry seeks absolute gun self-starter that's able to wrangle email, customer service, data and admin with the best of them. About us. WedShed is a platform bringing together unique wedding venues and vendors from across Australia and New Zealand. Read More