Customer Service

Tek Experts Nigeria begins operation with 300 trainees

Ife Ogunfuwa. Tek Experts, a provider of business and IT support solutions for global companies, has commenced operations in Nigeria with 300 trainees in collaboration with Microsoft. At the official launch of its Customer Service and Support Centre in Lagos, the company said it was committed to … Read More

Customer Service

House of Lords calls for UK to lead the way on ethical AI

… how AI is upending traditional financial services? Register for Finextra's NextGen Banking London: the AI Revolution conference and hear how some of Europe's top banks are using the technology to radically improve efficiency, risk management and regulatory compliance, and customer service. Read More

Customer Service

NOW HIRING: 8 places looking for workers in the Valley (4/15)

The 19th Annual Phoenix Sales, Customer Service & Professional Job Fair is taking place on April 17. The event will go from 11:30 a.m. until 2 p.m. at the Phoenix Airport Marriott. The event is open to all job seekers, make sure to bring plenty of resumes and to dress …

Customer Service

Tek Experts, Microsoft grow local market, enhance customer experience with new centre

THE nation's technology landscape received a boost recently as Tek Experts and Microsoft collaborate to establish a Customer Service and Support (CSS) centre in Lagos, aimed at providing career opportunities for the nation's youths, enhancing customers experience and growing local market. Read More

Customer Service

It’s Time to Stop Waiting for Permission to Create Timely Customer Experiences That Resonate

While CSR is an important expression of an organization's core values, purpose-built experiences must be founded upon the brand's value proposition and primary functions. The blunt fact is that a customer whose needs are left unfulfilled from poor service or neglected brand promises will not likely be … Read More

Customer Service

WAPA Issuing Second Round of Post-Storm Bills

He encouraged customers who have not received bills since the initial bill issuance to pay down on their balance. “Customers can utilize the on-line payment portal on the WAPA website, www.viwapa.vi, or the payment kiosks located at Petrus Plaza on St. Thomas and at the authority's customer service … Read More

Customer Service

Talent and technology go hand-in-hand in contact centers

Instead, contact center operators are seeking tech-savvy, customer service-oriented talent to work alongside robots. This dual focus on talent and digital strategy is fueling momentum in the U.S. contact center sector, where growth is currently outpacing the global industry. Between 2012 and 2016, … Read More

Customer Service

When the customer is the harasser

Much of the public dialogue in the wake of #MeToo has centered on boss-employee harassment and incidents between co-workers, yet members of the service industry say it often comes from customers. That's a tough nut to crack in an industry driven by the mantra “the customer is always right,” says … …

Customer Service

Announces Acquisition of Clarity Money

“We started Clarity Money to help people make better financial decisions,” said Adam Dell. “I am extremely impressed with the Marcus team and their commitment to transforming financial services for the benefit of the consumer.” For more information about the acquisition, visit claritymoney.com/marcus. Read More

Customer Service

18th FSS Brings Innovative ID Process to Kadena

“When dependent ID card customers come in here they can wait anywhere from 30 minutes to four hours but this cuts the waiting time down to 15 minutes for them,” said Munoz. “It gives us more time to take care of other tasks such as making common access cards, updating …