Wetherspoons arch Brexiteer boss Tim Martin has created quite the social media storm with the news that he is pulling the company and its 900 pubs off social media. Before you start cheering, it's worth taking a moment to appreciate the irony that positively drips from the company's statement explaining … …

A prominent pub chain in the U.K. shut down its Facebook, Twitter and Instagram accounts, saying that people are spending too much time on social media. Tim Martin, the chair of JD Wetherspoon, said that people could not control their urges to spend time on social networks. "It's becoming increasingly … …

This easily brings the make-up testing experience right to your own home, with no clean-up required. Similarly, [Levi Strauss & Co.] provides online customers with jeans recommendations using an AI-powered chatbot. Its virtual stylist feature, available on the web site and Facebook Messenger, curates … Read More

One way marketers can do this is by implementing experiential marketing, which blends customer experience with marketing and branding activities. Millennials crave experiences and grew up in a tech-centric world, so this type of marketing is a great way to target this brand savvy demographic. Read More

The marketer can combine, split, and recombine customer subsegements for different campaigns, Seth added. Analytics employing data science and artificial intelligence are available immediately to help marketers understand campaign effectiveness and to make refinements. Within the next year, … Read More

Its goal is to exceed customer expectations for regional trucking, mail transport, and aircraft ground support services. Specific services Matheson, Inc. provides include quality long-haul and short-haul transportation, underwing operations, terminal handling and ground handling. Matheson, Inc.'s … Read More

Skipton Intermediaries has added a new twitter account, purely to offer broker focussed customer service. It believes the channel – @SBSBrokerHelp is the first from a lender in the UK on Twitter. It is operated by Skipton's broker support team and designed to improve service by offering brokers more … Read …

… customer service, contracts, billing, credit and debt management, and switching providers. Senator Fifield said the review would be run in addition to the new powers given to Australian Communications and Media Authority to improve the customer experience on the NBN, announced last December. Read More

NEW YORK–(BUSINESS WIRE)–Guestfriend, an intelligent automated messaging platform, today announced the launch of chatbots-as-a-service for small businesses. The new technology upends the AI space by bringing unique fully-functioning intelligent chatbots to market on an affordable … Read More

Vodafone Italia has announced the laun ch of Tobi, an artificial intelligence-powered chatbot for online queries that was first rolled out by the parent company in the UK a year ago. The chatbot is described as a virtual service agent and will be available via all of the operator's digital …