THE Virgin Trains team at Crewe have cycled hundreds of miles to raise money for the NET Patient Foundation to support their colleagues, who recently lost a loved one to cancer. Joined by colleagues across the West Coast Main Line, from drivers and Station Managers to Onboard Managers, Retail … Read …

National multi-site businesses have led the way by consolidating their supply portfolios, but small and medium enterprises have been less active, perhaps due to a lack of awareness or because they're waiting for more evidence of savings or customer service improvements. “For those looking to reduce … Read More

The unrivalled service is part of the success story of Abu Dhabi Motors in the region and globally, as it retains its clients and gains new ones due to its unmatched customer service. This success has been translated in its overall sales of 1,500 cars since its inception, the second …

Cloudflare today announced its first consumer service product, which is aimed at making web browsing more private. The company launched a new public Domain Name System (DNS) resolver service that's supposed to protect users from spying while speeding up their experience on the web. And no … Read More

GN Hearing, a Bloomington-based hearing aid company, announced that it earned six customer service Stevie Awards (five Gold and one Bronze) for its North America ReSound business teams. … Winthrop & Weinstine's Duets Blog ranked No. 1 in the “Trademarks” category on JD Supra's 2018 … Read More

Mountain Valley Integrated Solutions provides a full range of bi-lingual teleservices including inbound and outbound sales as well as customer service and nurse lines. It excels at script writing, campaign management, order management, merchant processing, customer service and quality assurance. Read More

Customer Service Basics Are Non-Negotiable: Some things never go out of style. Customers still want speed and convenience. They expect helpful and friendly employees. The PwC survey indicated that more than 70% of customers find these basic, non-negotiable customer service concepts at the top … Read More

Kintner said he's heard complaints about customer service at the assessor's office and wants to improve it. Pittman disagreed, saying his office is “known for very good customer service,” and goes above and beyond to ensure taxpayers have confidence in and understanding of how their valuations are … Read More

MDRT represents the top five percent of financial services producers worldwide, and court of the table represents the top three percent. … AMY CARTER joined The Sinnott Agency Inc. in Waterloo as customer relations manager. Carter has spent more than 10 years in the customer service field. She has … Read …

For some organizations, AI is already the public face of the business, handling everything from initial interactions via chat, voice, and email to filling vital customer service roles. But any business looking to capitalize on AI's potential must also acknowledge its impact. Just as parents hope to raise children … Read …