Customer Service

Experts from Three Ireland and Wargaming.net to Share Customer Service Breakthroughs at the …

LONDON, April 17, 2018 /PRNewswire/ — Ashley Cook, Customer Relations Director, Three Ireland, will offer his Strategic Vision: A 3-5 Year Transformational Customer Strategy Plan at the 12th Annual Customer Contact Europe: A Frost & Sullivan Executive MindXchange, taking place at Clontarf Castle … Read More

Customer Service

NEW One-Stop Customer Service Team At Cloch Housing

CLOCH Housing Association in Greenock has launched a new 'one-stop shop' customer service team. Customer Connections has advisers dealing with calls, led by a new team leader Louise Carlin. The team will be able to respond to a multitude of queries about the association and the services it … Read More

Customer Service

Passengers, senator hit airline Sun Country after Mexico stranding

Stranded passengers flooded the carrier's social media pages, complaining about the cancellations and the airline's slow response to calls to its customer service line. “'Inconvenience' doesn't even begin to describe the nightmare you left us in by REFUSING to help the 240 people you STRANDED in … Read More

Customer Service

Technology doesn’t mean you can forget the basics of customer service

This level of speed and convenience means that the customer of today is impatient and has high expectations. That said, there is no excuse to forget the basic rules of customer service; technology can be used to enhance this – not replace. So, what are these rules – and how …

Customer Service

Water Resources Department demonstrates cost-saving customer portal – Now online

In 2016-17, the Murfreesboro Water Resources Department upgraded all water meters to enhance the effectiveness and efficiency of accurate meter readings. US Bronco, a remote meter reading installation service contractor partnered with ITron and United Systems to install the new wireless meters. Read More

Customer Service

The Retail Industry Is Focusing on Customer Experience and Convenience to Win in Ecommerce

For decades, the retail industry stood strong. Retailers emerged fairly unscathed during the first wave of the internet in the '90s because consumers still by and large chose to shop in physical stores staffed with employees that strived to provide customer service. So, it was business as usual with a …

Customer Service

$173m sale of Auckland Council properties deferred for more information

There will be seven new customer service centres where building closures occur, improved Local Board and customer service spaces and 25 drop-in spaces at current council locations. … Supported by Franklin Local Board subject to an alternative site for council service being found. *Values based on … Read More

Customer Service

Govt kick-starts “overdue” telco consumer safeguards review

The third part will focus on ensuring consumers are able to make informed choices and are treated fairly by their provider in areas such as customer service, contracts, billing, credit and debt management, and switching providers. According to the Government, the first stage of the review will examine the … Read …

Customer Service

How the contact centre became ground zero for AI in the enterprise

For executives, walking the store aisles has become a matter of scrutinising virtual shopping cart analytics; today, door greeters are monitoring social channels and customer service exchanges. And packed into those roles is real-time intelligence delivered immediately to those who can take action. Read More

Customer Service

Wetherspoons has ditched social media, should you?

The other great strength of social media is for customer engagement. Twitter, Instagram and the rest give a company direct, instant and relatively cheap access to its customers, 24 hours a day. Clearly this has many benefits in terms of understanding customer needs, customer service and customer … Read More