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In today's competitive market, you cannot afford to fail at providing a positive customer experience since unhappy customers will quickly go to one of your competitors and buy from them. Here are six ways you can improve customer service in your B2C business, and in turn provide a better experience …

The Moi Teaching and Referral Hospital has been rated among the three best health facilities when it comes to providing a great customer experience. The other two hospitals are Aga Khan and Gertrudes. MTRH CEO Dr Wilson Aruasa yesterday said the hospital will continue to improve its services to … Read …

TODCO, transportation division of Overhead Door Corp. and manufacturer of roll-up doors, swing doors and walk ramps for the trucking industry, has promoted Jay Sloan from the manager of customer service and IT to the director of customer service and marketing. Sloan's extensive knowledge of … Read More

Poor customer service detracts from a shopper's quality of life. According to a new survey from Oracle Communications, 68% of consumers are fed up with poor customer service and they would buy more from brands if they upped the customer service experience. In fact, most consumers said that … Read More

By ignoring what customers have gone through before they reach for the phone, companies lose the opportunity to provide a superior customer support experience. A McKinsey study found that, in regards to participants' customer service interactions, “more than 70% reduced their commitment when … Read More

A friend of ours swearing off their once-favorite company after a phone call to customer service yielded nothing more than increased frustration; a colleague leaving a scathing review after waiting an unreasonable amount of time just to connect with an agent, and the list goes on. What these stories have … …

Debbie Frankovich talks to Brenda Battle and Marilyn Johnson at a dining facility on Fort Lee March 22. Frankovich is the director of the Mission and Installation Contracting Command-Fort Lee office. Battle is a contracting officer representative from the Logistics Readiness Center, an element of the Army … Read More

Excellent customer service is key for any firm or organization. But providing it in the digital age has become increasingly challenging. On Tuesday, April 6, the university's latest Knowledge Transfer event gave members of the USD community the opportunity to hear from experts on the subject. Read More

While augmented reality (AR) technology has struggled to break into the mainstream — with a few notable exceptions, such as the overnight success of Pokémon Go — this immersive platform is poised for a big breakout in the coming years. Statista reports that the augmented and virtual reality global … Read …