If customer service is so important, why do companies have such a hard time getting it right? I just had an awesome customer service experience at Boulevard Mall when I took my kids to get sneakers. We went to Journeys and were taken care of by a rockstar fireball named …

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Leisure Lakes Bikes is passionate about providing great customer service and as its product and customer client base is so diverse, it requires a candidate with a good knowledge of all bikes from commute, road, hybrids etc to full suspension, electric mountain bikes and beyond. The shop would like to … …

The program is a cutting-edge adaption to the advancement in chatbots, AI, and the quest to achieve optimum customer service and support through a mobile device. While the digital world evolves, IRIO keeps the power of the personal touch in mind. “Chatbots and AI is, for businesses, the messaging … Read …

She says the customer threw two drinks on her, and one of them was hot. We asked Action News Jax Law and Safety expert, Dale Carson, what people in the service industry should do in that situation. "Truly, in a circumstance like that where you're injured first. You have an …

Building a customer-centric culture is now considered to be a business opportunity, not to be ignored. Many organisations are performing disappointingly when it comes to the customer service, which can be taken as an opportunity to grab and charm the disgruntled customers into falling in love for your … Read More

“Customers can utilize the on-line payment portal on the WAPA website, www.viwapa.vi, or the payment kiosks located at Petrus Plaza on St. Thomas and at the Authority's customer service offices. In fact, I encourage customers who want to pay down on their balance to utilize the kiosks,” he aid. Read …

Airlines returning to service as a way to lure travelers … It worked, and now that airlines are back in the black, customer service in the skies is improving. … Vice President and Chief Economist John Heimlich said that airlines are now trying to gain passengers with low fares and …

Virtual assistants (that use AI, speech recognition and loads of data) can serve as a personal concierge, helping loyal customers with purchase recommendations, education and customer service. Loyalty programs can also use AI to supercharge personalization. They can recommend products based on … Read More

Alectra operations, customer service and communications personnel have been preparing over the last few days to respond to customer calls and repair any damages done to its distribution by this approaching weather event. Customers are being reminded that they may also need to repair damages to … Read More