The Retail Industry Is Focusing on Customer Experience and Convenience to Win in Ecommerce
For decades, the retail industry stood strong. Retailers emerged fairly unscathed during the first wave of the internet in the '90s because consumers still by and large chose to shop in physical stores staffed with employees that strived to provide customer service. So, it was business as usual with a …
$173m sale of Auckland Council properties deferred for more information
There will be seven new customer service centres where building closures occur, improved Local Board and customer service spaces and 25 drop-in spaces at current council locations. … Supported by Franklin Local Board subject to an alternative site for council service being found. *Values based on … Read More
Govt kick-starts “overdue” telco consumer safeguards review
The third part will focus on ensuring consumers are able to make informed choices and are treated fairly by their provider in areas such as customer service, contracts, billing, credit and debt management, and switching providers. According to the Government, the first stage of the review will examine the … Read …
How the contact centre became ground zero for AI in the enterprise
For executives, walking the store aisles has become a matter of scrutinising virtual shopping cart analytics; today, door greeters are monitoring social channels and customer service exchanges. And packed into those roles is real-time intelligence delivered immediately to those who can take action. Read More
Wetherspoons has ditched social media, should you?
The other great strength of social media is for customer engagement. Twitter, Instagram and the rest give a company direct, instant and relatively cheap access to its customers, 24 hours a day. Clearly this has many benefits in terms of understanding customer needs, customer service and customer … Read More
Transit customers can load Presto cards at Shoppers Drug Mart, Loblaws by end of May
Ottawa transit customers who prefer to load their Presto cards in person have had to go to OC Transpo or city client service centres. Soon they'll be able to buy cards, load them and check the balances at 51 Shoppers Drug Mart locations, 12 Loblaws stores and three Real Canadian …
Mouser Electronics Expands Mexico Office, Enhances Service Excellence in Region
The new and expanded customer service center will serve local electronic design engineers, buyers and hardware innovators in the region, helping them to access the newest products and technical support for their designs. Mouser has 22 offices worldwide, including four locations in North America. Read More
NBN complaints to the TIO triple
However, Jones added that "consumers still seem to be facing the same problems" in regards to customer service and bills. "Complaints about services delivered over the National Broadband Network continued to increase compared to the same six-month period in 2016," she said. "This indicates the … Read More
WA telco, NBN complaints soar over fees, bad service
"With 'Provider Response' being the top issue raised by customers who complain in relation to a service delivered over the NBN, our industry will be working to improve the end-to-end experience, including through improved assistance between providers in the supply chain to resolve complaints," said … Read More
Glympse Wins Company of the Year 2018 In Field Service Solution Category
"Glympse has been on our radar for some time for driving a revolutionary new approach to customer engagement in the field service space, and we are happy to select them as our Top Company of the Year in 2018 due to their continuing excellence in delivering top-notch technology-driven solutions," … Read …