Such as using chatbots with millennials to manage mental health issues; brand concierges that help guide you through your day; providing companionship for the 50% of American women over 50 that live alone. Conversation marketing requires brands to rethink their structures and processes because … Read More

The chatbot is able to address a range of customer needs, including account-specific enquiries such as checking of account balances and transactions, providing credit card bill summaries, rewards and points balances and answering frequently asked questions. “It responds in a manner that is … Read More

Progress, a NASDAQ listed company that offers application development tools, is bringing to New Zealand the first fruits of its Progress Labs incubator: NativeChat, billed as an artificial intelligence-driven platform for creating and deploying chatbots. Progress says NativeChat enables people to build and … Read More

MLC limited is a subsidiary of the National Australia Bank (NAB) who have told shareholders they plan to be on the forefront of digital banking, including talking "chatbots". NAB's executive general manager of digital and innovation, Jonathan Davey said in January that he expects customers to be … Read More

Early this year, CBA launched Ceba, a chatbot that recognises about 60,000 consumer banking questions. Ceba's point of difference, according to CBA executive general manager digital Pete Steel, is that it can actually carry out tasks for customers, rather than providing instructions on how they can be … Read More

It's the voice of a chatbot called Spot. Launched in February, the free-to-use chatbot, accessed through a website, records typed responses to a series of questions. These can then be collated to create a report detailing sexual harassment or discrimination at work. If someone tells a story of sexual … Read …

Conversational banking technology provider Finn AI today announced a partnership with The Bank of Montreal (BMO) to create a personal banking chatbot for their customers. This is the first ever public launch of a chatbot with a national, tier one, Canadian bank. “By leveraging artificial intelligence and … Read More

Chatbots have become so prolific in recent years, in companies both large and small, that it's almost a surprise when you come across a major platform that hasn't integrated them yet. They are popping up in just about every vertical, from healthcare to education. Now that includes personal finance as … …

Bedford, Mass.: Progress (NASDAQ: PRGS), the provider of application development and deployment technologies, today announced the availability of Progress® NativeChat™, the artificial intelligence-driven platform for creating and deploying chatbots. Unlike other chatbot technologies, NativeChat is … Read More

For example, they can send a welcome message and offer guidance when visitors first arrive on your site. As users search for products, chatbots can make suggestions and offer promotions. Moreover, chatbots aren't limited to interacting with one or two customers at a time, like a human is, and they …