SAMI, short for 'ServiceNow Automated Messaging Interface,' has been designed as an AI business chatbot able to intelligently solve problems for employees, which in the past would have required input from a human. This includes HR enquiries such as holiday requests or helping to solve IT issues. Read More

The data, quoted by the South China Morning Post, indicates that Hong Kong brokers prefer to use popular messaging apps such as WhatsAapp and WeChat to connect with their clients, whereas as artificial intelligence powered chatbots are being deployed by large financial institutions, like Standard … Read More

The boss of a tech start-up which develops AI customer service chatbots for major brands says he hopes to build a £100 million company within five years. Paul Shepherd is the founder and CEO of We Build Bots, which has developed an AI-powered platform designed to improve productivity and … Read …

CHATBOTS: The city of Bloomington is developing a computer program that may soon make some of the frustrations that come with navigating city government a thing of the past. Read more with your HTO subscription. COYLE: H-T All-Area Player of the Year Chance Coyle was born to play the game … …

AI is already in use in our public services through the growing use of chatbots; use of predictive algorithms for forecasting hospital admissions or the likelihood of criminals re-offending, for example; and AI-based traffic light management systems which speed emergency crews through congested city … Read More

AI and Business Intelligence bring the revolution in various kinds of tasks in all the industries, and with Chatbots, AI is expanding speedily in different parts of businesses. Chatbots not only stand for customer services, but also for the data analytics team. Businesses are using it not only as a …

Beyond developing chatbots, the startup also holds regular AI training and research and development for their clients who are mostly in the lifestyle, banking, and retail industries. “This acquisition of Sterling allows us to double down on the momentum that we have built on 2017 and scale our operations … Read …

Hong Kong brokers prefer to use popular messaging apps such as WhatsAapp and WeChat to stay in touch with clients, even as artificial intelligence powered chatbots are being embraced by large financial institutions, according to a survey of Hong Kong Securities Association. Banks such as HSBC … Read More

At last count, Kia had more than 800 websites where a customer can ask about buying a car. In November, to try and simplify the process, Kia launched Kian, a Facebook Messenger and chatbot, in order to have a direct source for all the information that users might search for. …

We have deployed chatbots for customer queries and documentation. This has helped our operations to give real-time responses to customer queries including our own employees. So if an employee needs to know what documents he needs to pick up from a customer he can invoke the chatbot, get the … Read …