From podcasts to chat bots: Engagement experiments at Harvard Business Review
From podcasts to chat bots: Engagement experiments at Harvard Business Review. Maureen Hoch, editor, Harvard Business Review, explains how the publisher has been using emerging formats to get closer to audiences. Posted: 19 March 2018 By: Caroline Scott. lightbulb and innovation. "Defining … Read More
Assembling ‘bionic brokers’ with the help of chatbots
Half-human, half-computer, the bionic broker uses virtual assistants to be 'open' to potential customers at all times of the day and build the right quote for them whenever they want it. The next Marvel movie might not feature this superhero, but as more insurers look at integrating chatbots into their … …
Waltham Forest creates Facebook chatbot for fly tipping
Waltham Forest Council has launched a chatbot through its Facebook page that enables residents to report issues including fly tipping and dog fouling. A pile of dumped rubbish It said the tool will send reports straight through to the council crews on the ground and help to speed up response …
A crowdfunding platform is using AI to change how it raises money
A crowdfunding platform has turned to artificial intelligence (AI) to change how it raises money for various causes. Milaap, which was founded in 2010 by Mayukh Choudhury, Anok Viswanathan and Sourabh Sharma, was started with the aim of facilitating sustainable rural development. Over time, it has … Read More
Only 9 Percent of Consumers Say They Always Receive Excellent Customer Service
Uncertainty around Technology The survey also revealed that businesses don?t have a clear vision for technology adoption: the majority of respondents don?t have plans to adopt technologies like chat bots (65 percent), virtual assistants (58 percent) or video chat (55 percent). As a consequence of this, … Read More
iCar Asia is working on video-based listings; to roll out chatbots in Thailand, Indonesia
The chatbot has many abilities, but its main focus is around being able to segment and tailor information to a user, analyse behaviour and suggest alternative makes and models during a conversation, respond to consumer questions around car specifications, and stock availability based on the … Read More
By Eric Mandel – Digital Producer , Atlanta Business Chronicle
The chatbot is designed for a conversational interface. For example, UPS said customers can ask it “are any packages coming to my house?” or “has anything been delivered to my house?” and receive a response. Google Assistant users can find the UPS chatbot by saying “OK Google, talk to UPS” …
Mondly Launches the First Augmented Reality Experience that Uses Speech Recognition to Teach …
Mondly, one of the most popular language learning platforms with 30 million users, has released MondlyAR – the first language learning app powered by augmented reality and chatbots with speech recognition. Mondly won Facebook's FbStart "App of the Year" in EMEA, was chosen as "Editors' Choice" … Read More
Voice tech in travel, part 3: Skyscanner
Users talk to Skyscanner on the Alexa device to find the cheapest flight options for their preferred routes and dates, but booking still takes place through Skyscanner's app or website. A few months after the Alexa release, Skyscanner debuted a bot for Facebook Messenger, followed by a Skype chatbot in … …
Big Interview: Phil Lewis, Digital Experience Director, Boden
Initiatives like image recognition software, chatbots, mobile payments and the introduction of new targeting tools to understand customer behavior in more depth are already in development at Boden. In part this rapid development is down to Lewis' experience developing these platforms in the sector, … Read More