Telstra customers have blasted the launch of a virtual assistant support 'chatbot' that fails to answer basic questions, can't differentiate between names and countries, and is often unable to transfer users to a human agent without multiple attempts. Launched in October last year and nicknamed 'Codi', … Read More

The latest generation of virtual assistants is changing how people engage and interact, according to a recent survey of 3,000 U.S. consumers conducted by Mastercard and Mercator. Sixty-six percent of respondents are now using voice assistants or messenger/text-based chatbots. Voice- and text-based … Read More

Chatbot has emerged as the efficient way for many companies and service providers from different industries to interact with their customers, which is the major factor for the growth of chatbot market. Global chatbot market is expected to expand at a compound annual growth rate (CAGR) of 24.5% over … Read …

A software platform that creates chatbots for event marketing and news publications has taken the top prize in the annual B-Start Demo Day pitch competition. The Bloomington Economic Development Corp. says BotMaven received a total of $2,600 for winning first place and having the best business … Read More

Just so you know where I'm coming from: I personally have trouble using chat bots the way the majority of them currently function, though many news organizations from local to national to global have deployed them relatively successfully, in focused ways. I find the attempted verisimilitude off-putting. Read More

Chatbots: Yet another rapidly expanding robotic form, chatbots are being used essentially for providing better customer service and enhancing customer engagement. Chatbots can be the perfect tool for 24/7 customer service and can provide quick resolutions for customer queries, troubleshooting or for … Read More

CHATBOT is a revolutionary AI betting technology using customized pattern recognition and machine-learning algorithms to determine the relevant features of customer interactions and to develop a comprehensive customer betting profile. CHATBOT learns quantitative relationships between betting … Read More

Emirates Vacations is similarly piloting ads with AI-powered chatbots that let people type in travel queries and get answers within the ad. The company saw an 87% engagement lift compared to its average click-through on display ads during a 30-day test of the feature. More brands are deploying AI … Read …

RoboRecruiter – RoboRecruiter uses messaging automation via a chatbot platform, saving recruiters time on the more repetitive and mundane aspects of the recruitment process. At the same time, chatbots dramatically increase candidate experience and engagement levels. JennaAI – Jenna is a … Read More

Artificial intelligence (AI), voice search, and chatbots are top of mind for organisations to give customers that “anytime, anywhere” service they demand. By 2020, it's estimated that 80 per cent of businesses will use chatbots to communicate with customers and AI is predicted to be a $5 billion dollar … Read …