Intelligent Agents, Voice bots, and Chat bots will now deliver your self-service. As per the expert projections, by 2020, 85% of the customer interactions will be handled without human, so agents can focus on what they are best at “Doing intelligent conversations” and leaving self-service to AI-driven … Read More

BMO is launching a new AI-powered tool to serve customers on Facebook and Twitter. Two chatbots will deliver instant responses to common queries for customers looking for more online banking options, a BMO release said Thursday. “The launch of these chatbots and the integration of AI into our … Read More

SAP consulting firm Soltius New Zealand has strengthened its analytics team with the appointment of Habib Baluwala as data scientist. The appointment will assist Soltius move from its traditional focus in delivering analytics and reporting solutions, to help clients gain more value from their data through … Read More

Progressive, a leading insurer, now uses a “Flo” chatbot on Facebook Messenger. The AI-powered chatbot provides quotes while engaging customers and reinforcing the brand's overall message. The B2C sector has increased the use of AI tools like chatbots, but the B2B sector can also benefit from the … Read More

The Bank of Montreal (BMO) has launched a personal banking chatbot on Facebook Messenger, a partnership with Vancouver-based Finn AI. The partnership means it is “the first ever public launch of a chatbot with a national, tier one, Canadian bank.” The chatbot will let customers use natural … Read More

The chatbot, which was developed in Singapore, will address a range of common customer needs, including account-specific enquiries such as checking of account balances and transactions. It will also provide credit card bill summaries, rewards and points balances and answer frequently asked … Read More

Bank customers across Asia have been quick to embrace artificial intelligence. U.S. banking giant Citi is the latest to roll out a natural language chatbot. Developed in Singapore, the launch in the city-state is Citi's first globally and a precursor to it being rolled out in other markets. The chatbot …

Simplicity has launched a chatbot for KiwiSaver and investment funds called Artie, which is the first stage of an AI platform that is expected to roll out progressively over the next two years. Artie will answer members questions online. Members were notified of Artie this morning. “Artie's a week old, …

Citi Singapore has finally rolled out Citi Bot SG, the bank's natural language chatbot on Facebook Messenger, to all consumer banking customers. The launch followed collaborative beta testing with 600 Citi customers and employees. According to a statement, the bot, which was developed in Singapore … Read More

Have you ever had the reaslisation that you were talking to a robot instead of Annie, your friendly customer service representative? Over the past two years, chatbots have made a strong influence in online service. Accessed in many different ways and industries, chatbots have proven themselves a … Read More