Over the weekend, another viral video made the news. On Thursday in Philadelphia, two black men were removed from a Starbucks by police at the behest of the store's manager, who said they had tried to use the bathroom without buying something. A patron filmed the incident and posted it …

Last month PressED became the first teaching and learning conference to conduct its entire proceedings on Twitter, enabling anyone, anywhere to attend. #PressEDconf18 ran over the course of 13 hours on 29 March. As its closing keynote speaker Jim Groom highlighted, this was the first conference … Read More

In June of last year, Facebook announced its latest effort to hold itself accountable and be more transparent. Called “Hard Questions,” the series of blog posts are intended to illuminate users about where the social network stands on some of the thornier issues facing the social network. But how hard …

A U.S. federal judge ruled on Monday that Facebook must face a class action lawsuit alleging that the social network unlawfully created facial templates for people without their permission. The ruling adds to the privacy woes that have been mounting against Facebook for weeks, since it was disclosed … Read More

Facebook is trying to demystify the ways in which it tracks people when they aren't directly using the website or app. The company on Monday published a blog post that outlined its data collection practices less than a week after Mark Zuckerberg testified about his company in front of Congress. …

JD Wetherspoon chairman Tim Martin has told the BBC that it would be a "catastrophe" if his chain of pubs has to return to social media in the future. "In politics and in business, people vastly overestimate the importance of social media," he said. "The people who are on social …

Kawauchi Pushes the Pace to Win Boston · Desiree Linden. 2. Social Media Erupts for Desiree Linden's Big Win · Boston Marathon. 3. The Worst Weather Days in Boston Marathon History · Chicago Marathon. 4. Marathons Where You Can Score a BQ · Shalane Flanagan. 5. Top Moments From the …

For executives, walking the store aisles has become a matter of scrutinising virtual shopping cart analytics; today, door greeters are monitoring social channels and customer service exchanges. And packed into those roles is real-time intelligence delivered immediately to those who can take action. Read More

The other great strength of social media is for customer engagement. Twitter, Instagram and the rest give a company direct, instant and relatively cheap access to its customers, 24 hours a day. Clearly this has many benefits in terms of understanding customer needs, customer service and customer … Read More

Ottawa transit customers who prefer to load their Presto cards in person have had to go to OC Transpo or city client service centres. Soon they'll be able to buy cards, load them and check the balances at 51 Shoppers Drug Mart locations, 12 Loblaws stores and three Real Canadian …