Businesses need to listen to this chatter, both on and off of social media—after all, a trending topic in your customer service could be the result of a trending Instagram post. A spike in one word in a certain region could indicate a natural disaster. Patterns of text could predict …

Under the direction of the Marketing Manager, the Media Coordinator is responsible for maintaining and creating original content for social media channels and websites, acting as a reactive online customer service representative and supporting public relations efforts for both Dry Dock and our sister … Read More

It is the first-ever J.D. Power customer satisfaction study to incorporate biometric analyses (which tracks eye movements, facial emotions and voice … Utilities score 345 in the Centric Digital DIMENSIONSTM Score due to major gaps in social media, email, messaging and customer service capabilities. Read More

“We don't have call centres; we incentivise members to help other members out in our forum” and via social media, Faura explained. The approach underpinned GiffGaff's approach from day one, and today the MVNO is reaping the benefit both in terms of matching growing expectations regarding … Read More

Customer service. When it comes to customer service, VOXI again tries to appeal to the youth by ditching the contact centre and offering social media as its main form of communication. Users can reach VOXI on webchat, Facebook Messenger or Twitter from 7am to midnight every day. It may be … …

Factors such as solid business performance, comprehensive customer service, development of local talent and the fulfilment of a corporate social responsibility strategy have made Fubon Life not just a business, but an active participant in the societies in which it works. These efforts mean Fubon Life … Read More

Banks such as HSBC and Standard Chartered Bank are leveraging AI-powered chatbot platforms to answer enquiries by customers, trhjoining a growing global trend which is seen as offering improved customer service and lower business costs. Many small and medium-sized brokerages, which make … Read More

Every home secured by Fluent is monitored 24/7 by award-winning security monitoring services. Fluent has been the recipient of several awards over the years including; 2 Bronze Awards from Best in Biz for Social Responsibility and Customer Service, the Inc. 5000 Fastest Growing Companies, … Read More

That relationship can range from a dedicated relationship manager to a dedicated specialist to calling into a 24/7/365 U.S.-based call center to reaching out via social media (@PaychexService) to opting for a completely hands-off, self-service approach. Paychex has tailored its service model to meet the … Read More

Through its strict customer service guidelines, the company strives for the highest levels of honesty and integrity. AFBC is a member of the Association for Student Loan Relief (AFSLR), and each representative on the phone has received the Certified Student Loan Professional certification through the … Read More