Four chatbot providers compared
Even small businesses can benefit from the power of AI to improve customer support or reduce staff workloads. Online chat has become a very common channel for human-to-human conversations – think of the success of Facebook Messenger, Skype, WhatsApp and others, or the widespread use of live … Read More
Sprint is giving away a month of unlimited prepaid service – so now T-Mobile is giving away 2 months
Sprint just can't seem to catch a break these days. The company recently came up with a nifty idea to try to bring in new prepaid business: offer a month of free unlimited Boost Mobile service when new customers switch over. The promotion might have indeed helped to bring in …
Power dept. opens first customer care centre
In his speech during the event, Ayemi said that customer service concerned with 'giving service to the customers before, during, and after providing service.' 'Today customer service is considered a priority in any organisation and an organization that values good customer service is considered a … Read More
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Power dept launches customer care centre in Dimapur
He said CCC, one of the modules under R-ARDRP 17 modules, was a centralized computerized system with single window operation equipped with latest technology and trained Customer Service Representatives (CSRs) to receive complaints online through telephone, IVR system, e-mail and … Read More
Indian Railways may deploy chatbots to improve customer service
In its endeavor to provide better services to its users, Indian Railways may soon use chatbots to respond to train queries and boost customer experience. In the past few years, Railways has been quite open to embrace technology. However, using chatbots to offload the mundane work is an absolute first … …
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