How safe is your data?
One thing they have got on point is customer service, something that a lot of companies don't seem to offer. Are local internet services with personal support the future? Well, yes they are. More and more people are turning to internet services such as the one we've listed, but there …
From Antarctic icebergs to Chocolate Whoppers and even canines in customer service: Australia’s …
The most skeptical day of the year has arrived again with Australians across the country tricking one another with outlandish and implausible pranks. Daily Mail Australia looked at the best and worst pranks celebrated on the day, from the most believed to the most ridiculous and everything in between. Read …
Holts Summit coffee shop closes
Julie Smith/News Tribune Christina Roling and her daughter, Hallie, 1 1/2 years, enjoy breakfast at Hibernia Station in Holts Summit Friday morning. They go about every Saturday because they love the atmosphere and the food but the customer service offered by the staff is what keeps bringing them … Read More
Time for a new Michigan fishing license as 2018 season opens
LANSING, Mich. (AP) — If you're planning to go fishing in Michigan, be advised that you need a new license. Sunday kicks off the 2018 fishing license season and regulation cycle. Newly obtained licenses will be good through March 31, 2019. To get one, visit a local retailer or Department …
Consumer Watch: How businesses should handle consumer complaints
If your company doesn't correctly set expectations, customers will often set their own. Unfortunately, complaints happen when these two sets of expectations differ drastically. If the product or service didn't meet the customer's hopes, offering a prompt refund is the quickest way to defuse their anger and … Read More
Workplace: Customer service: ‘It’s all about establishing a relationship’
It's inevitable that at some point in our lives we've all received poor customer service. Whether it's at a restaurant, a convenience store, a department store, or simply a conversation over the phone to receive technical support for our gadgets, poor customer service is frustrating for everyone. Read More
Energy minnow in hot water
The power supplier Iresa has been banned from accepting new customers for three months so it can resolve its customer service problems. The energy regulator, Ofgem, has also stopped the firm increasing bills or levying one-off charges during this period. Failure to improve could mean it has its … Read More
St. Ann’s Bay Regional Hospital Delivering First Class Health Care
For his part, Chairman of NERHA, Tyrone Robinson, says it is a joy to see the improvement in customer service at the hospital, calling it “a lot more visitor friendly.” He adds that the waiting time to see a doctor has also been drastically reduced, noting that they have spent …
How To Protect Your Brand From Angry Customers In The Reputation Economy
“A funny GIF or image goes a long way in easing some of the irritation in a customer,” said Caitlin Cooper, Head of Customer Service for the brand. “A quick picture of Jean-Luc Picard face palming is a good way to indicate to a customer 'We hear you, so sorry, …
Who’s news: April 1
Werner Electric Supply recently hired Rebecca Usiak as a customer service manager at its headquarters in Appleton. Usiak has 18 years of experience in customer service. Prior to her role at Werner, she worked for Valley Bakers in Greenville. She has a bachelor's degree from Concordia University in … Read More