Business Chat was released as part of the iOS 11.3 update on March 29 with 10 partners, such as Home Depot, 1-800-Flowers and Wells Fargo, and with customer service companies like LivePerson, Zendesk and Salesforce. If consumers have the latest software downloaded, they can find these … Read More

From a consumer perspective, we always hear about telemarketing nightmare experiences. Telemarketers are notorious for their inconsistent customer service and intrusive marketing techniques – e.g. unprofessional/rude behavior or calling multiple times during inconvenient hours. Additionally, it's not … Read More

Fanatics, an e-Commerce sports merchandise retailer, has selected the Oracle Customer Experience (CX) Cloud suite to help launch new customer service initiatives, including its Jersey Assurance offering. The Jersey Assurance program offers fans a free replacement jersey if an active professional … Read More

NEW YORK (Reuters) – Despite a steady stream of headlines highlighting U.S. airlines' customer–service failures, carriers have actually improved in several key areas over the last year, including bumping fewer passengers and losing less baggage, according to a study released on Monday. Read More

SYDNEY – 10 April 2018 – CA Technologies (NASDAQ: CA) was again named a recipient of the NorthFace ScoreBoard AwardSM from the Customer Relationship Management Institute (CRMI, an Omega Management Group company) in recognition of achieving excellence in customer service and … Read More

The Kenya Revenue Authority (KRA) has been selected as one of the 39 global, and only African finalist for the Oracle CX Excellence Awards to be announced today in Chicago, USA. The taxman has been nominated in the modern customer experience category that recognises firms that deliver good … Read More

In the early '90s, Toyota Motor Corporation (TMC) established the Toyota International Customer Service Champions Society to provide the deserved recognition and motivation for Toyota customer service personnel worldwide. AAB started the national skills contest in 1999 and the formal body and … Read More

The Southern Region Service Excellence Awards have continued to grow in leaps and bounds and this year's edition was testimony that customer service in the southern region business community is poised for significant improvement. The Contact Centre Association of Zimbabwe (CCAZ) hosted a … Read More

I don't just speak for myself – I speak for all the people in customer service who put on their best smile and give their best help. In a world filled with consumerism and discount shopping, these people are treated as if they were less than a human being. Most …

"Our goal is to maximize the uptime of our medical equipment at the customer site," said Dr. Mirko Appel, Head of Analytical Services in the Customer Services organization at Siemens Healthineers. "Our analytical system receives hundreds of thousands of lines of sensor data each day, and a significant … Read More