Transparency18 sponsored article. Those who have managed heavy-duty mechanic shops are aware of the five main pain points that come along with the business: 1. Owners tied to the shop. 2. Tech efficiency. 3. Customer service improvement. 4. Faster invoicing. 5. Bottom line improvement. Read More

“I love customer service and helping people solve their problems,” said Maribel McLelland. Her first job was working for Dollar Western Wear in the late 1990s when she was in high school. Since that time, McLelland's career pursuits have been rather eclectic, but providing good customer service and … Read More

OREM, Utah–(BUSINESS WIRE)–Bask, a leading provider of home and small business tech support, today announced it has rebranded its small business division, Digity, as Bask for Business. In doing so, Bask for Business unveiled a redesigned website to ensure small business customers have … Read More

“Transit workers have been shifted into a job that is based largely on the notion that being unrelentingly nice can go a long way to help bolster the image of a flagging, frequently curse-inducing subway system . . . The position, officially a customer service ambassador, or Wayfinder, is a …

Offering merchandise from drop shipping vendors has greatly extended the assortment of thousands of ecommerce and omnichannel brands, with many of them 100% drop shipping. The challenge is to maintain high customer service standards and vendor compliance. Recently we mystery shopped two … Read More

Several things: First, get clarity about the real issues your customers are facing; second, specifically connect your years of experience; the features you offer, etc., … More money was spent in 2008 on customer–service training than on any other type of training, with the exception of leadership training. Read More

Suzanne Betette, an employee of the Long Agency in Mount Morris, was recently named the Erie Insurance Quality Customer Service Agent of the Year. The award, given annually, recognizes on one customer service agent in each branch of Erie Insurance, of which the Long Agency is a part. Read More

How many times do you receive a survey by telephone, mail or internet? We are inundated with surveys and most of the time, we find any excuse to either not converse with the person on the phone or to hit delete faster than you can say “whatever.” After being CEO …

If you're an RCN internet and/or television customer and you live in the Lehigh Valley, you're likely experiencing a major service interruption. The company posted on its Facebook page and Twitter feed Monday morning that weather is to blame for the outage it says many local customers–including … Read More

The IRS's customer service initiative–in the face of years of budgetary restrictions that have translated into reduced staffing–carries lessons that other federal agencies could apply, according to a report from the Partnership for Public Service and Accenture Federal Services. “Agencies across government … Read More