“NineStar prides itself as being a full service provider for our customers, so we are pleased to work with HomeServe to provide our members with additional valuable services to help them around the home,” said Michael R. Burrow, President and CEO of NineStar Connect. “HomeServe service plans … Read More

But relevance takes long-term and cross-functional effort, especially in a time when consumers are increasingly making their needs heard through avenues other than customer service complaints or customer experience surveys. The issue then becomes how organizations listen and respond. Even the … Read More

GRAND RAPIDS, MI – Doorganics is expanding its service online with the addition of a mobile app. The Michigan organic grocery delivery company supplies customers with food directly from local and organic farms across Michigan. The mobile app lets customers "Swap & Shop", schedule Doorganics … Read More

Previously, you could chat with representatives through the T-Mobile app, the company's Facebook and Twitter pages, at a store, or over the company's customer service phone line. You'll be able to use Business Chat to modify your plan, ask support questions, make payments and purchases, and even … Read More

SAN FRANCISCO, April 11, 2018 /PRNewswire/ — In an increasingly connected and social media dominated world, customer service is quickly becoming the key differentiator among e-commerce brands. Consistent, reliable and rapid-fire customer service is a necessary element of any successful … Read More

Center manager believes in 'customer service'. Former pizza restaurant owner promotes varied educational options. By PATRICK WEBB … “This is a safe place to come in — we really care about trying to help people out.” Grays Harbor opened the educational center at the Port of Ilwaco in 2006. Read …

SANTA CLARA, Calif., April 11, 2018 /PRNewswire/ — Frost & Sullivan invites customer service leaders from around the globe to nominate their companies for the CC Awards—the customer service industry's leading awards program that recognizes excellence, culture and team spirit. Award recipients … Read More

Digital customer service excellence means many things to many people and is something often noticed more by its absence than its presence. However, get it right first time and you don't have to spend time recovering from mistakes or repeating the processes which were incorrect in the first place. Read …

As it does every spring, Dassault Aviation is organising its series of Falcon Maintenance & Operations seminars. This year, the eight-date tour opened in Paris on 4th and 5th April, with over 700 participants. The conductor for this major gathering, Jacques Chauvet, vice president of Worldwide Falcon … Read More

PHOENIX, April 11, 2018 /PRNewswire/ — Alpha Connect, a leading provider of customer service solutions to other businesses, is pleased to announce that they have finished work on a new location in Las Vegas, Nevada. The company recently finished work on the new location and anticipates starting … Read More