However, with AI-powered chatbots into automated ITSM solutions, companies can be sure of improved end-user experience. When it comes to operational efficiency, an AI-enabled ITSM solution can be joined to other systems on the network to boost effectiveness, accurate service delivery, and speed. Read More

Dubai Electricity and Water Authority (Dewa) has launched its Rammas service on Google's Artificial Intelligence (AI) platform to answer its customers' queries. Rammas is available on iOS and Android platforms, Android televisions, watches, and smartphones, as well as smart home appliances. Read More

Nada, the New York/Miami fair organised by the New Art Dealers Alliance (8-11 March), kicked off at Skylight Clarkson North with an appropriately antic VIP preview. By mid-afternoon, Rhizome's pop-up Internet Yami-Ichi was down to just one last Glitch Sweater spoofing the Google logo by Glitchaus— … Read More

Maribel Lopez , Women@Forbes I help firms understand AI, mobile and cloud to improve their business Opinions expressed by Forbes Contributors are their own. Shutterstock. Artificial intelligence (AI) promises to deliver the most significant productivity boost and labor disruption since the industrial … Read More

For example, if you are running a chatbot application, it's crucial you have employees who can evaluate its performance and step in if something goes wrong. Similarly, many vertical chatbot AI solutions are designed to perform a single task like arranging a meeting, which maintains a strong role for … Read …

Chatbots assist people daily with everything from ordering pizza to dealing with customer service issues. So, it's no surprise that higher education institutions are embracing them to interact with their No. 1 customer: students. Whether it's navigating the admissions process or scheduling classes, … Read More

CaféX will exhibit its omnichannel contact center platform, Live Assist for Microsoft Dynamics 365, which offers co-browsing, chat and video capabilities. The latest release of the platform includes chatbots using the Microsoft Bot Framework, which allows customers to escalate from chatbots to live agents. Read More

But in recent years, companies have begun seeking out ways to help the situation, with some deploying chatbot assistants that leverage artificial intelligence (AI) to automate much of the grunt work involved in providing quality customer service, especially at scale. Changing consumer habits and … Read More

The Chatbots Market provides detailed market segment level data on the international market. This market report helps the companies to better understand the market trends and to grasp opportunities and articulate critical business strategies. The Chatbots market report addresses growth patterns by … Read More

Amid rapid developments in artificial intelligence and machine learning, CX designers and strategists have been looking at chat as a way for brands to interact with their customers in a human way on a massive scale. In the right scenarios, chatbots seem to be a terrific medium to reduce friction …