OCBC's head of e-business, business transformation, and fintech and innovation group, Pranav Seth, said the bank already had been tapping AI over the past couple of years to monitor transactions and power chatbots. He added that such technologies now were "integral to digital banking" and would … Read More

It is projected that chatbots will save banks billions of dollars in the coming decade. According to a report released by Juniper, chatbots will be responsible for over $8 billion annual cost savings by 2022. According to Gartner, by 2020 chatbots will be handling no less than 85% of all …

However, the picture for chatbots in the world of marketers may not be so rosy. Only 7% of marketing decision-makers say they are currently using AI-powered chatbots, according to a survey of 500 senior marketers worldwide, with most based in the U.S. or U.K. The study was conducted by ClickZ …

From a 2018 perspective it's easy to recognise Bickmore's Laura as the mother of today's health-oriented chatbots and virtual coaches. Only now, in a world of ubiquitous smartphones and comfort with messaging apps, two recent studies demonstrate that the human face, name and pseudo-realistic … Read More

Diamond Bank has launched an Artificial Intelligence (AI) chatbot, leveraging pioneering technology to reach more customers with an enhanced service in Nigeria. This new development, in tune with fast developing technology, will disrupt the way banking is currently being operated, experts say. Read More

A key feature of Progress NativeChat is its use of what Progress calls CognitiveFlow technology, an approach that allows chatbots to be trained with goals, examples and data from existing backend systems, much as new human customer service agents are trained. "Chatbots are most powerful when … Read More

E-mail, SMS, IVRS, chatbots have become some of the voiceless forms of communication but the core of interaction among human beings still remains voice. This becomes more important when such communication has to be done in a secure and reliable environment for entreprises and what better a … Read More

So, why would anyone invest in AI? With the lure of automated decision making software, self-learning chatbots, or the chance to replace a lot of the boring tasks in a business with software robots? Unlike many white IT elephants, such as virtual reality, Ai systems like robotic process automation (RPA) … …

Sometimes known as chatbots, digital assistants, or cognitive agents, these UIs have come to mobile devices through Siri, Facebook Messenger, Samsung Bixby, and similar offerings. Powered by natural language processing (NLP) and artificial intelligence (AI), they've entered the consumer IoT arena … Read More

Progress has announced the availability of Progress NativeChat, a new solution for chatbot development and deployment. NativeChat was designed to give organizations the ability to create customer solutions that can converse and transact on the channel of their choice, without the need for human … Read More