The service is a conversational computer program — or a chatbot. It is available to the consumer banking clients of Citi in Singapore starting last Thursday. A spokesperson for the company said that the bank plans to roll out the new service in Australia and Hong Kong later this year …

A program which is used to converse with users via a chat interface can be called as a chatbot. It is a service, which is a computer based program and operates over the internet. Chatbots have gained prominence in various applications such as in e-commerce based customer service, internet gaming, … …

Whole Foods, an intelligent chatbot: The main goal of any brand is to assure satisfactory customer experience, and this is the reason why many brands spend so much money on customer support or call centers. Whole Foods took a unique approach to resolve customer queries, using AI-based chatbot … Read More

Many forward-thinking businesses depend on AI for lead generation and customer service benefits by using chatbots to answer questions outside of operating hours. There's even a chatbot that helps English language learners work towards proficiency. The companies that build chatbots often publicize … Read More

Chatbots have seen successful integration in fields such as banking, healthcare and education. Apart from facilitating real-time customer engagement, they are quite effective in responding to comments and queries,hence establishing better connection with the customers. Through the incorporation of … Read More

Chatbots that are AI driven will computerize ITSM answers for effectively translate solicitations and episodes. Distinctive course demands and situations will be found out by the chatbots to one side back-end process. AI will be outfitted with a profound choice way that will guide request to the arrangement … Read More

Canada-based Bank of Montreal (BMO) has launched two new chatbots for Facebook Messenger and Twitter. Both chatbots are driven by artificial intelligence (AI) technology and are equipped with natural language processing capabilities. The personal banking chatbot for Facebook Messenger, known … Read More

They will only answer customer questions such as how to view their account balances or transfer money, not perform transactions, such as paying a bill, themselves, even though chatbots have the capability and some financial institutions are adopting it already. BMO is exploring adding further functions … Read More

With the right amount of training, Watson can also be used to power chatbots just as how insurance giant Prudential has done. IBM used Watson to build askPRU, Prudential's cognitive-powered chatbot. Integrated into Prudential's backend systems, the chatbot is able to instantly retrieve data such as a … Read More

In March 2018, Citicorp launched a Facebook Messenger chatbot for its consumer banking clients in Singapore. They also plan to launch these chatbot-based services in Hong Kong and Australia later in 2018. Citicorp's conversation-as-a-service enables customers to access account balances and … Read More