As a consequence AI-influenced martech components like image recognition, chatbots, and voice recognition are being added to websites and apps. AI has thus added more dynamic, and potentially correlated, actions for an analytics solution to track. Examples of that “more actions to track” have arrived … Read More

BEIJING, March 22, 2018 /PRNewswire/ — On March 9, 2018 in BeijingChina's sports artificial intelligence company Cubee Technology held AIBALL product launch conference and invited all football fans to watch the FIFA World Cup with them. AIBALL is a football chatbot based on knowledge graph, … Read More

Zurich has begun a six-week chatbot pilot for first notification of non-emergency home and motor claims. Named 'Zara', the sophisticated chatbot programme allows customers to notify the insurer of a claim efficiently, intuitively and in as prompt a way as possible. Recent snowfall and subsequent high … Read More

Global Chatbot Market 2018 Market Size, Share, Global Trends, Price, Chatbot Research Report, Segmentation and Forecast 2017-2026. The report on Global Chatbot Market provides a comprehensive analysis and industry insights from experts. The report analysis is based on a systematic and … Read More

Speaking during the Mumbrella360 Asia conference in Singapore last year, Thain claimed he had seen whole customer service departments replaced by chatbots. In addition, he argued that by 2020, 85 per cent of all customer interactions will not even require humans. “We just want a different … Read More

ChatbotPH, founded in 2017 by Ron Baetiong, JC Velasquez, and Stephen Ku, offers custom-built, AI-powered virtual assistants or chatbots, serving organisations in the nightlife, banking, and retail industries. The startup's services include bot creation, chatbot maintenance, and bot training for staff. Read More

From games to chatbots, to web series, digital marketers are thinking out of the box to promote a film. And the recent example of this is the marketing strategy of Baaghi 2 starring Tiger Shroff and Disha Patani that introduced a chatbot at the end of the film's promo allowing …

In a 2016 survey, executives characterized improved customer experience and support as the biggest advantage offered by AI. Two years have passed and these improvements aren't evident. Chatbots are useful in lead generation and in dealing with an otherwise unmanageable volume of inquiries, but … Read More

In fact, chatbots are the preferred contact methods for 44 percent of U.S. consumers, according to a Harvard Business Review survey. Machine learning is using customer service data, like customer reactions, actions and social sentiment data, to assess hidden insights even without being programmed. Read More

[but] people using chatbots do not want the experience to be in isolation – 86 percent of consumers expect to have the ability to transfer to a live agent should the interaction become too complicated.” John Sawyer, seasoned brand strategist at Denver-based Anvil-Chinook, LLC, agrees live agent support … Read More