Facebook stops accepting new chatbots and apps
Facebook quietly announced Monday it is pausing its app review process, which means developers are no longer able to launch new apps or chatbots on the Facebook ecosystem. That abrupt halt, even if temporary, is a thudding blow to any app developer who had hoped to debut a new experience …
Oracle adds AI capabilities to HCM Cloud
The new enhancements include a redesigned layout, better searching capabilities, continuous performance management reporting tool, consistent cross-device appearance, goal-setting module, machine learning, smart onboarding and AI-enabled chatbots for recruiting. The chatbots are particularly … Read More
Tata-powered Niki.ai: the world’s first e-commerce AI chatbot
Out of every 100 people who had interacted with the chatbot, 12 people had carried out a financial transaction," says Sachin Jaiswal – CEO, Niki.ai. With over 55 per cent month-on-month revenue growth, Niki.ai has 50 plus partners on board, with many more in the pipeline. On the customer front, …
UBank’s new chatbot is a hit with mortgage applicants
RoboChat, a new AI-powered assistant that guides customers throughout the home loan application process, has boosted UBank's completion rates by 15%. Built by IBM Watson and launched in May 2017, RoboChat was based on the hypothesis that artificial intelligence could make the home loan … Read More
AI-Backed Conversational Commerce: Hype or Reality
With further advances in AI technology, the use of chatbots and other conversational channels will proliferate. Already, there are startup teams who are teaching chatbots real empathy: KOKO is working to create a chatbot that can respond to any kinds of emotion, diverse set of questions, and will … Read More
Sheer Volume of Messaging App Users Provides Unlimited Potential for Chatbots, Finds Strategy …
BOSTON–(BUSINESS WIRE)–Messaging is a semi-natural mode of communication that has evolved with the ascent of smartphones. The immense volume of users who communicate through messaging apps represents a valuable feature for chatbots geared towards services and support with virtually … Read More
Chatter-bots: Making AI work for your business
In reality, for an AI chatbot to be able to answer any given customer query satisfactorily, it requires a lot of background data. To provide context, this would (at the very least) include establishing several hundred different ways that a particular query might be asked by a customer, before even …
Everything You Wanted To Know About Creating A Chatbot, But Were Afraid To Ask
Chatbots are one of the fastest-growing technologies for both business and consumers. Seemingly every website goes “bing” with an offer to chat in the bottom corner. Most brands on Facebook offer the chance to interact via a bot, while the airline and banking industries already save a fortune on call … …
Aston Villa launches Billy Bot chatbot to engage with and amuse supporters
Aston Villa Football Club has launched Billy Bot, a chatbot that it says will be organically developed through user feedback. The club said it has developed the chatbot as the face of football is changing, undergoing a digital revolution, which means that fans expect constant interaction with their club. Read …
3 ways AI can free up employee time and boost customer value
For example, the report said, once workers in an insurance contact center realized that their virtual assistant wouldn't take their jobs or increase their call-handling time, they found that conferring with the chatbot gave them confidence, made the calls more interesting, and allowed them to address harder … Read More