State Bank of India (SBI) Mutual Fund has recently launched its own chatbot, namely 'YUVA', an online assistant for mutual fund investment queries, as mentioned on official twitter handle- @SBIMF. According to SBI, chatbots are computer program that are stimulated to work like humans. It's an Artificial … Read More

A chatbot will now offer to help one protect against volatile airline prices. It is the same bot, DoNotPay, which has already helped many of its users to protest against parking tickets and has even sued a consumer credit reporting agency, Equifax, for small amounts of money. A junior at …

It conjures up visions of a robot uprising, a la “I, Robot.” However, there's a good change you've talked to a robot online, whether you know it or not—and it was probably helpful. Chatbots offer assistance in online customer support and ultimately help organizations convert shoppers into customers. Read More

British money management chatbot Plum has launched an investment tool that lets users choose where their money goes. From next month, the AI-powered Facebook Messenger bot will, for £1 a month, let people align their investments with their personal interests. Users can pick one of three advanced … Read More

A few years ago, then-18 year old Browder created an A.I. chatbot called DoNotPay, designed to help anyone who needed it to appeal parking tickets for free. In his own words, it was a “side project just to impress a few friends.” But it became something more than that. After …

The security standards implemented in this Chatbot-based exchange solution can be compared with those of Swiss banks. The easier it is to execute trades, more orders will be placed by its users. Exenium knows that and that's why the solution is capable of processing over 10000 order creation … Read More

Sutton: AI in general is shaping the loyalty landscape, but more specifically, I see AI driven chatbots as a functionality to become more commonplace in loyalty programs. I don't see the technology as a means for replacing humans from a customer service perspective, because the technology hasn't … Read More

As of early last year, there were more than 100K bots on Facebook's messenger platform. According to Gartner research, by 2020, 85% of customer interactions will take place via these “smart” conversationalists. Millennials have a special love for this type of interaction. Up to 55% of them report that … Read …

Indeed, one of the leading current uses of AI is powering customer-service chatbots. “Autonomous chatbots trained on language texts are prone to learn and perpetuate human prejudices and unfairness,” observes Allianz. The specter of AI agents that get smarter on their own also presents confounding … Read More

We're all becoming more accustomed to having conversations with chatbots. What sounds like a human voice is a computer program conducting a reasonable interpretation of conversation via auditory methods. Gartner, the technology research company, projects that more than 85 percent of customer … Read More