Verizon reports service restored after outage across Tampa Bay area
UPDATE: Engineers were able to identify and resolve the issue and service was restored by Friday at 2:45 a.m., according to a Verizon spokeswoman. Verizon Wireless customers in Tampa Bay experienced a region-wide outage on Thursday night. Several websites that track service outages showed … Read More
Verizon Wireless Phone Service Out In Tampa Bay
Emergency dispatch centers in Pinellas, Hillsborough, Polk, Sarasota, Manatee and Pasco counties are fully operational, so if a Verizon Wireless customer has an emergency, the customer will need to find a land line or a cellphone that uses another wireless service. If anyone needs to contact … Read More
Customers leaving Jackson, Wyoming cable company after dispute
$40 billion in revenue in 2017 alone, but comments about poor customer service may hurt a cable company that provides service to Jackson, Wyoming this year. Charter Spectrum is the nation's second largest cable company, providing service to 25 million customers in 41 states including Wyoming. Read More
Indian Railway explores chatbot technology for faster customer service
Indian Railway, the largest employer in India and one of the slowest service providers in terms of train inquiries and ticket booking, may choose the chatbot route for faster response. In one of the first in the railway sector, the government can adopt the utilisation of chatbot, which has become …
Customer Service Software: Market to enjoy ‘explosive growth’ to 2023
HTF MI published a new industry research that focuses on Customer Service Software market and delivers in-depth market analysis and future prospects of Global Customer Service Software market. The study covers significant data which makes the research document a handy resource for managers, … Read More
Jacksonville McDonald’s employee slaps customer
I'm blown away by that one," said Eddie Ford, a customer. "I think it's totally unprofessional." Ford said no matter what happened before the incident, it could have been avoided. "Your job is customer service, and you come behind the counter and fight a consumer? That's crazy," said Ford. "You're …
Arcep publishes customer service scorecards for fixed broadband services
French telecom regu lator Arcep has published its latest study on the quality of customer service provided by the country's main fixed broadband providers, showing results for the second half of 2017. The research compares the performance of Bouygues Telecom, Free, Orange, and SFR across a … Read More
Lima’s Utility Customer Service Center closed Monday
LIMA — Lima's Utility Customer Service Center will be closed Monday, April 16, for final software conversion. The office will resume normal business hours 8 a.m. to 5 p.m. on Tuesday, April 17. http://www.limaohio.com/wp-content/uploads/sites/54/2018/04/web1_Ohio-16.jpg … Read More
Strengthening CX: Customer Experience Platforms in the Mid-Market
A truly insightful customer experience platform needs to be able to gather useful data and support customer service representatives on an omnichannel basis. After all, if you can't offer your customers the kind of service they prefer, then they have no qualms about leaving your service to find an … Read …
Apple tags first Canadian company for its Business Chat service
With the release of iOS 11.3, Apple has launched its Business Chat service in beta for users in the U.S. , and Apple has chosen a Waterloo-based company to help power it. InTheChat is one of the six customer service platforms (CSPs) supporting Apple Business Chat, and is the lone …