Customer Service

Bulb Technologies launches CEMPRESSO Active Care, enabling CSPs provide a premium …

Bulb Technologies, a in service management and customer experience solutions announced the launch of CEMPRESSO Active Care, a next-generation customer support platform that pro-actively resolves customer service issues across all access types and technologies before they become noticeable … Read More

Customer Service

The modern VAR – it’s time to transition from professional services to a 21st business model

#1: Of the 254 partners interviewed, 99% stated that their primary business model was that of a professional services organization. They focus on delivering services, and services is the primary driver of their business planning. For example, they forecast six new customer adds next year, not sixteen. Read More

Customer Service

Markel appoints Brian Kenny to lead strategic customer growth

In each of the Company's businesses, it seeks to provide quality products and excellent customer service so that it can be a market leader. The financial goals of the Company are to earn consistent underwriting and operating profits and superior investment returns to build shareholder value. Visit Markel … Read More

Customer Service

Safran Nacelles Launches New NacelleLife Service Offering

“NacelleLife brings together the expertise of a world-leading nacelle manufacturer with our proactive, optimized services that anticipate and respond to customers' needs throughout the lifecycle,” says Olivier Savin, Safran Nacelles' VP of customer support and services. Savin adds that the service … Read More

Customer Service

Bittrex Exchange Now Accepting New Customers – Service Down Within Minutes

Given these principles, pausing new user signups during a period of immense trading volume was not a decision we took lightly, but our responsibility to provide customers with a reliable platform and outstanding customer service made it the right thing to do. After diligently working to improve our … Read More

Customer Service

Opinion How to make your culture a competitive weapon

This, of course, implies that employees – how they are selected, trained, and behave – are both an integral part of the customer service equation and a reflection of the overall corporate culture. However, the challenges are defining what these words actually mean and determining whether or not they … Read …

Customer Service

CRM Evolution/Smart Customer Service Day 2: Keep True and Honest Amid Rapid Change

WASHINGTON: While customers and companies can do more in a customer service context today than they could just a few short years ago, automated customer service systems are still far from being able to conduct the free-flowing conversations that consumers expect, officials at Amazon pointed out … Read More

Customer Service

uBreakiFix Grows Georgia Footprint, Opens in Buford

We're excited for the opportunity to bring reliable repair service and exceptional customer service to Buford and the surrounding areas.” uBreakiFix Buford is located at 3264 Buford Drive, Suite 90, Buford, GA 30519 and can be reached at: (678) 765-7674. For more information and to view a service … Read More

Customer Service

uBreakiFix Grows in Cook County, Opens in Norridge

By offering convenience, accessibility, and unparalleled customer service, uBreakiFix filled a gap in the repair marketplace and has since emerged as an industry leader in growth, service offerings, and authorized partnerships. In 2018, Wetherill was inducted into the Forbes Technology Council, and … Read More

Customer Service

NBK staff undergo training to enhance customer service

Sheikh Faleh bin Nawaf al-Thani, operations director – auto, NBK Holding said: “Nasser Bin Khaled Automobiles and Mercedes-Benz give customers' the utmost priority at all times. 'Our Passion' programme reflects the brand principles and values as we continue to strive towards improving operational … Read More