He encouraged customers who have not received bills since the initial bill issuance to pay down on their balance. “Customers can utilize the on-line payment portal on the WAPA website, www.viwapa.vi, or the payment kiosks located at Petrus Plaza on St. Thomas and at the authority's customer service … Read More

Instead, contact center operators are seeking tech-savvy, customer service-oriented talent to work alongside robots. This dual focus on talent and digital strategy is fueling momentum in the U.S. contact center sector, where growth is currently outpacing the global industry. Between 2012 and 2016, … Read More

Much of the public dialogue in the wake of #MeToo has centered on boss-employee harassment and incidents between co-workers, yet members of the service industry say it often comes from customers. That's a tough nut to crack in an industry driven by the mantra “the customer is always right,” says … …

“We started Clarity Money to help people make better financial decisions,” said Adam Dell. “I am extremely impressed with the Marcus team and their commitment to transforming financial services for the benefit of the consumer.” For more information about the acquisition, visit claritymoney.com/marcus. Read More

“When dependent ID card customers come in here they can wait anywhere from 30 minutes to four hours but this cuts the waiting time down to 15 minutes for them,” said Munoz. “It gives us more time to take care of other tasks such as making common access cards, updating …

Pepper has been designed to identify emotions and to select the behavior best suited to the situation with upgraded customer service capabilities aiming to create demand in the business sector. Based on a person's voice, the expression on the face, body movements and communication, Pepper … Read More

I recall an example I experienced when supporting a bank client on a customer service project. One particular branch was scoring low in both customer feedback and employee engagement surveys. When I went to investigate, I discovered countless examples of how and why the team were disgruntled. Read More

Customer service is truly our top priority,” Ennis said. “The retail industry provides unique opportunities for college students to experience different sales and customer service scenarios every day. We … have seen many success stories of entry-level team members who find rewarding careers with us … Read More

Sponsored feature: Inflight connectivity aboard business aircraft needs to be consistently reliable, as does the team supplying it. Satcom Direct, SD, prides itself on its customer support and has gone to great lengths to ensure that it keeps aircraft and passengers connected. For example, in November it … Read More

“This is all about customer convenience,” said Gastonia Revenue Administrator Susan Kluttz. “The Garland Center has more parking spaces and already is serving customers who come in for building permits, construction inspections and similar services. We are consolidating customer service in one … Read More