Fast-growing Asurion launches new company
Nashville-based Asurion is launching a new company in San Francisco aimed at reducing customer–service costs for startups focused on e-commerce. Former Asurion executive Eng Tan is now CEO of Simplr, which combines on-demand customer–service manpower with machine learning and … Read More
Oracle cancelled a big announcement at the last minute — here are some clues as to what it could …
Oracle was all set to make a big announcement related to customer support on Wednesday but cancelled at the last minute. We understand the news pertained to a new cloud service involving customer support, an announcement important enough that it was to be done by one of Oracle's two CEOs, … …
Verizon wireless network issue affects Bay Area customers
WINTER HAVEN (FOX 13) – Verizon Wireless customer service representatives confirmed via tweet it was "experiencing a wireless network issue" in parts of the Bay Area. The tweet was in response to a customer in Winter Haven's request for information about the outage that seems to be affecting … Read More
Verizon Wireless outage blankets Tampa Bay area
Verizon Wireless customers in Tampa Bay experienced a region-wide outage on Thursday night. Several websites that track service outages showed bright red spots all over the bay area. A Verizon spokeswoman confirmed via email that a network issue was affecting the region. Engineers were working … Read More
Nordstrom’s First Standalone Men’s Store Is Banking on ‘High Heat’ Product and Prime Customer …
The new Nordstrom men's store in New York City has it all: There's streaming natural light coming into the space courtesy of its floor to ceiling windows; there's extremely convenient and market-savvy services like 24/7 pick up and express returns; and there's a lineup of exclusives, including products … Read More
A Guide to Transforming Customer Experiences with a CRM
Did you know 97% of global consumers say that customer service is very important or somewhat important in their choice of and loyalty to a brand? High quality products and services can attract a customer but exceptional customer service will keep them coming back for more. Exceptional customer … Read More
Seminar stresses service
Tourism and hospitality help drive our economy, and nowhere is delivering great customer service more important than to visitors. It's smart to invest in resources such as this partner training to improve customer service levels provided across the market. We only get one chance at a first impression and … Read …
Edgewater seeks easier resolution for water bills
Customer service employees will have authority to approve qualified leak adjustments up to $100; supervisors, up to $500; the finance director, up to $1,000; and the city manager, up to $1,500. Larger adjustments would require approval of the City Council, according to the new administrative policy. Read More
Nordstrom Looks to Win Over Manhattanites With Focus on Service
“The key differentiator for us is the customer service,” said Gigi Ganatra, a spokeswoman for Seattle-based Nordstrom. The new men's store offers shoe shining and sneaker cleaning, guest barbers from Murdock London, and digital kiosks that allow customers to return items to a mailbox-like bin. Read More
Poor customer service at WW County Clerk’s Office
Good customer service is hard to come by in today's society. It is always nice to be greeted … I have experienced poor customer service at the Walla Walla Courthouse before when I have renewed my vehicle tabs, but nothing like I experienced when renewing my passport. I went in …