There are plenty of methods out there that can help businesses save money on customer service. However, not all of these methods are good for businesses. There are some that can decrease service quality, which can actually end up costing a company more. In fact, NewVoiceMedia, a company that … Read …

When it comes to providing customer support, many organisations believe they only have two choices: deliver an excellent service over a limited selection of channels, or spread themselves thinly over many. Neither is ideal, but fortunately they are not the only choices. 11 Apr 2018 4:47 pm … Read More

Oracle has announced a series of innovations to help marketing, sales, commerce, and customer service professionals meet customers' changing expectations. The latest updates to the Oracle Customer Experience (CX) Cloud Suite support the connected digital enterprise by introducing new artificial … Read More

We are focused on helping our customers remove barriers that prevent their employees from focusing on the customer and creating epic experiences. The latest innovations within Oracle CX Cloud Suite will empower marketing, sales, commerce, and customer service professionals to lead the changes … Read More

Although we're not in any way implying that the firm has infringed fair trading law, the tone in response to Richard's complaint fell short of quality service and had left them with a very disgruntled customer. He told us that he was exasperated and not impressed at the dismissive way …

London Underground managing director Mark Wild said: "This was an appalling and dangerous attack on a member of our staff. "Everyone has the right to go about their day without fear or intimidation and we do not tolerate any form of physical or verbal assault on our staff or customers. …

"There's a big focus on the customer service side of things, which our team's building at the moment, because one of the worst feedback areas about current NBN providers has been people don't know is it connected, when's it getting connected, who's coming when, what sort of service to get, …

This position contributes to Alter Brewing Company's success by assisting the Taproom Manager in executing taproom operations during scheduled shifts. This position deploys other team members and delegates tasks to ensure quality customer service and beer knowledge is given to all our patrons. Read More

Compared to baby boomers, 27 percent of millennials use social media like Twitter and Facebook to complain about a company's customer service while only 16 percent of baby boomers use it for the same reason. When it comes to answering complaints on social media, companies are better off if they … …

The Senate's transportation committee, considering funding for Minnesota IT Services, heard testimony supporting plans to add more than two dozen temporary employees to respond to rising complaints about the licensing system. The $93 million system known as MNLARS has been plagued by … Read More