O&R's emergency storm response team — including company and contractor overhead line, tree removal, customer service operations and the wide array of O&R teams that support those functions — is ramping up to prepare to repair more significant damage and restore power as necessary. Sustained … Read More

Artificial intelligence is on the cusp of becoming a great (and not-so-scary) tool for companies to increasingly rely on. From AI in customer experience to creating and sustaining jobs, we have a lot to look forward to in its development and usage. Quite a few articles touched on AI this …

If customers receive a call asking for an immediate payment, they should refuse and call local law enforcement or NV Energy if they have additional questions. Customers may also call NV Energy's customer service department in southern Nevada at 702-402-5555. In addition, NV Energy requires field … Read More

Sonya Coleman, manager of human resources with the town, explained the service excellence committee, which she is a part of, consists of cross-departmental leaders who joined to discuss customer service at the Town of High River. She said the committee was mainly formed to augment service and … Read More

Small, established startup in the wedding industry seeks absolute gun self-starter that's able to wrangle email, customer service, data and admin with the best of them. About us. WedShed is a platform bringing together unique wedding venues and vendors from across Australia and New Zealand. Read More

Also, unlike CreateSpace, Agora Publishing is offering local writers in Ottawa a lot more personalized customer service and attention, to ensure that all their inquiries are attended to much better. They are backed by over 20 years of experience as a not-for-profit book publishing organization, and are run … Read More

Through a combination of case studies, role-playing, and other hands-on activities, “graduates” of Micab's training program go on to become and remain courteous, professional, and caring drivers. Is there still room for improvement? In a realm as ever-changing as customer service, you can bet there … Read More

Las Cruces Utilities (LCU) has a Budget Plan that could make it easier for many customers to pay their bills, and the best time of the year to apply for the Budget Plan is now! It works like this: based on your 12-month billing history, LCU's Customer Service staff can …

“We are incredibly proud of the work we do to support Boeing's missions around the world and we are grateful of the opportunity to be a supplier to them," Gary Jet Center Chairman Wil Davis said. "Our team is committed to quality, safety and exceptional customer service for every one …

In line with its digital transformation, UnionBank of the Philippines (UnionBank), one of the largest banks in the country, has enhanced its customer service infrastructure, to further improveinteraction between the bank and its clients and, at the same time, boost customer service agent performance. Read More