Watson Assistant, he adds, is a smart enterprise assistant that brings together artificial intelligence (AI), cloud and the Internet of Things (IoT) to help businesses enhance brand loyalty and transform customer experiences, while keeping the business and customer data private and secure. “Right now … Read More

Resolute loyalists felt a stronger attraction to great products and consumer experiences (40%) than their Transient counterparts. (31%). When asked their primary reason for switching brands in a category, price was cited by only 41% of Resolutes, but by 57% of Transients. “What we see in this data is a … …

So, while he thinks that AI is the correct category, he stresses the importance of digging deeper to find companies using AI to solve problems and really reinvent the user experience. Traditionally, space has been the domain of government-funded research institutes. However, Scevak explains that the … Read More

Integrating the power of automation with the “human touch” remains vital to the customer experience, regardless of how advanced automation, AI and other technologies become . Just think about the number of times you've heard someone say, “I spoke to an actual human!” regarding a customer service … Read More

It can get away with carrying such a small inventory because its AI platform predicts the items customers will want and orders just the right amount. To do this … If Farmstead can deliver on that experience as it scales out, the busy weeks won't be ending anytime soon for …

Engaging with customers is imperative but digging into the root-cause of feedback is also essential for companies looking to provide world-class customer experience. Clarabridge's updates to its CX Analytics offerings arm companies with the latest AI powered technology to uncover actionable insights … Read More

Easily extensible, integration is part of Sophie's DNA. “Our AI platform was also designed to connect legacy systems, ITSM tools, CRM, ERP and more, offering an end-to-end, single-screen experience that will amaze the end user. The ability to load data more quickly into the AI platform is one aspect that … …

Over the past few years, the digital transformation of the workplace has picked up pace and changed the way businesses are run. The advent and subsequent growth of fast and reliable communication tools has changed the dynamics of the way we work. No longer are we tied to an office …

Clarabridge's updates to its CX Analytics offerings also arm companies with the latest AI powered technology to uncover insights that enhance customer experience and drive brand loyalty. These include Clarabridge's NLP technology and machine learning techniques which allow companies to identify … Read More

Banca Transilvania, the second largest bank in Romania, has announced a partnership with Personetics, the leading provider of Cognitive Banking applications, to make AI-powered financial guidance an integrated part of the bank's digital customer experience. Other banks in Romania that have … Read More