Yotpo Announces the Launch of AI-Powered “Insights”
Insights seeks to help marketing, customer service, and product teams to understand customer feedback at scale, with real-time business intelligence to improve the overall customer experience, as well as to inform operational, commercial, and product development strategies. According to the company, … Read More
Should CMOs Lead Customer Experience? One Former CMO Says Maybe
From rise of voice-activated voice assistants to augmented or virtual reality, artificial intelligence and blockchain, the buzzword puzzle keeps growing. Technologies enable new ways to connect with consumers and to create more delightful user experiences. However, today's customer experience is … Read More
The Relevancy Group releases their Email Marketing Buyer’s Guide and Issue 17 of The Marketer …
This data-driven approach to automation across every channel can embody location, preference, behavioral, attitudinal and other data important to the customer experience. – AI and machine learning are a fixture in many ESP solutions. The ability to leverage machine learning to improve offers, predict … Read More
ESPs Advance In The Age Of AI And Machine Learning: Report
Email service providers (EPSs) are increasingly using contextual information to provide an improved customer experience, and they are showing other signs of progress, according to The Relevancy Ring – ESP Buyer's Guide, 2018 – Enterprise Edition," a study by The Relevancy Group. The Relevancy … Read More
Free CX Webinar: How to Avoid Becoming Roadkill on Your Customer Experience Journey
InMoment™, the leader in customer experience (CX) intelligence, arms enterprises with compelling insights to fuel high-value action and relationships with both customers and employees. The company's industry-leading Customer Feedback Management platform leverages a proprietary, AI-based … Read More
Avaya committed to driving development of Kuwait’s knowledge-based economy
“Our primary focus is on customer satisfaction and enabling new technologies and digital platforms to be used and adopted by our valued customers to their advantage. One example is through artificial intelligence – how it is used for a better customer experience,” he said. AI can predict what customers … Read …
New report: Correlation between high-performing retailers & higher investment in consumer data
Retail brands will be adding more artificial intelligence and providing increasingly tailored customer experiences, but just adding tech isn't going to cut it, according to Consumer Experience in the Retail Renaissance, a report released Monday by Salesforce and Deloitte Digital. The report was based on … Read More
What are the technology trends to look out for in 2018?
This growth will average 320% per annum, as AI (artificial intelligence) powered chatbots will drive improved customer experiences for patients. … from chatting to financial payments to gaming that are providing business opportunities and increasing the consumer experience," says Pictet's Mouthon. Read More
Yotpo Announces the Launch of AI-Powered “Insights”, Enabling Direct Commerce Brands to …
Insights enables marketing, customer service, and product teams to better understand customer feedback at scale, with real-time business intelligence to improve the overall customer experience, as well as inform operational, commercial, and product development strategies. “Through reviews and other … Read More
Zensar to Showcase Store of the Future at ShopTalk 2018
We partner with Top 50 retailers to enhance customer experience journeys and NPS by digitizing their omni-channel and supply chain systems to help drive conversions, wallet share and retention. We have made significant investments in the latest technologies across artificial intelligence, machine … Read More