A.I and Customer Experience

AI-Powered Customer Analytics & Business Insight Platforms

Appier is a technology company which aims to provide Artificial Intelligence (AI) platforms to help enterprises solve their most challenging business problems. Appier was established in 2012 by a passionate team of computer scientists and engineers with expertise in AI, data analysis, distributed systems … Read More

A.I and Customer Experience

How AI Can Help You Better Know and Serve Your Customers

The current hype around AI translates to people expecting the technology to answer all their questions. “A true cognitive system needs to be trained and pointed to address specific needs,” IBM's Krause said. Organizations should pinpoint interaction points along the customer experience journey and … Read More

A.I and Customer Experience

When a chatbot says sorry, does it really mean it?

AI, analytics, customer history, and emotional, behavioural, and motivational data all contribute to understanding the customer's context and the … the chatbot needs to be calibrated with a set of guiding decision strategies, safeguarding representation of the brand, as well as a great customer experience. Read More

A.I and Customer Experience

How to make AI work for everyone

More companies rolled out, and invested in, AI-driven platforms, products and customer-oriented services. More publications … being built. In practice, this means incorporating a combination of great user experience (UX), digital technique, cognitive capabilities and connectivity into every AI product. Read More

A.I and Customer Experience

Getting Closer To Your Customer With Predictive Merchandising

Increasing metrics like relevancy, accuracy and speed can have a major impact on the customer experience and conversion rates. Marketers are … Amazon reported a third-quarter sales increase of 34% to $43.7 billion as a result of AI-powered product recommendations that activate valuable user data. Read More

A.I and Customer Experience

The Linux Foundation and Open Source Community Members Launch LF Deep Learning to Drive …

The Linux Foundation and Open Source Community Members Launch LF Deep Learning to Drive Open Source Growth In AI … As a result, we are well positioned to contribute valuable insights to this project–both from the traditional customer experience and network perspective, as well as from the … Read More

A.I and Customer Experience

Is Your Organization Speaking the Language of AI?

Today's consumers have relentless expectations. They expect a personalized one-to-one experience, but many brands struggle with how to bring all their disparate data sources together to engage their customers. But artificial intelligence (AI) can bring companies closer to truly understanding their … Read More

A.I and Customer Experience

AI-Powered Personalization Drives Great Customer Experience

60 percent of marketers surveyed said they are likely to incorporate AI into their content marketing strategy –– up 17 points from last year's 43 percent. The greatest reported benefit of AI is aiding marketers in a better understanding of the customer and driving productivity/ time savings. The greatest … Read …

A.I and Customer Experience

Retail AI Software Provider Fract Announces Partnership with Current, Powered by GE

SAN FRANCISCO–(BUSINESS WIRE)–Fract, provider of the first geospatial Artificial Intelligence (AI) platform that analyzes internal and external factors to … sensor technologies added to lighting infrastructure, companies like Fract are able to efficiently collect data to transform the customer experience. Read More

A.I and Customer Experience

Ethical innovation in AI: Why is it so elusive?

Many Silicon Valley companies such as Apple and Facebook are already dabbling in AI innovation to improve their products and enhance customer experience. Recently, Amazon Web Services released several new machine learning features that will help its customers and users easily and affordably … Read More