A.I and Customer Experience

Startup develops first AI-based human model generator

"At Vue.ai, we've studied these processes and observed our customers go through the motions of these functions. The AI we've built is to make their lives easier with the single goal of going to market faster, while keeping the integrity of a fantastic customer experience. AI is here to stay, …

A.I and Customer Experience

Crafting a seamless customer experience

In many cases, interaction between siloed front and back offices hampers the ability of enterprises to provide the optimal customer experience. The solution is to design intelligent automation, enabled by a variety of new digital technologies including artificial intelligence (AI) to enhance the human … Read More

A.I and Customer Experience

SCOR CEO: AI is a game changer for the sector

AI will enable the re/insurance industry to both improve the customer experience and to enhance efficiencies in underwriting, claims processing, risk analysis and product development. Tasks that once took months to finish can be completed in a matter of minutes, opening the gate for insurers to reap … Read More

A.I and Customer Experience

Equity Bank to Fully Digitize Lending Services by Mid 2018 with Key Focus on AI

By June 2018, Equity customers will be beneficiaries of AI as far as lending is concerned. In other words, creditworthiness will be pegged on Big Data especially to the folk without credit histories. The tool will be used to streamline the loan process, in addition to improving customer experience for … …

A.I and Customer Experience

Leapgen Recognizes Socrates AI as an Inaugural Member of Leap Labs

Socrates AI provides a consumer experience for the workforce, taking the guesswork out of navigating the complex ecosystem of systems, procedures, benefits, and support available to them. Socrates provides a simple way for the workforce to get consistent answers, complete tasks, take action, and find … Read More

A.I and Customer Experience

DeveloperWeek 2018 roundup

At one end of the spectrum there were CEOs and startup founders looking to see how AI, VR/AR and other technologies are driving new levels of user experience. At the other end of the spectrum were enthusiastic high school students looking to join the software industry. In between were software … …

A.I and Customer Experience

Tech should be more intelligent than artificial

While every new project has to start somewhere, brands will no doubt be looking out for signs of how AI is most successfully used and ways to integrate it throughout the customer experience. Crucially, AI shouldn't be an add-on. Brands can derive the most value from AI when it is …

A.I and Customer Experience

TechBytes with Ivy Shtereva, Director, Marketing and Marketing Operations – Yes Lifecycle Marketing

Mobile email, message personalization, and AI are the factors that will affect the martech landscape the most because they are instrumental in the way customers experience emails. In 2018, the smartphone will continue to be the most dominant device not just in terms of email opens and clicks but also … …

A.I and Customer Experience

General Insurance Article – Impact of Artificial Intelligence on the reinsurance sector

Secondly, how can the insurance industry leverage off the potential of AI? For example, how can it be used to improve competitiveness, improve customer experience, reduce risk exposures and improve profits through greater use of automation, efficiency, refined underwriting and segmented pricing? Read More

A.I and Customer Experience

Why the world’s leading brands chose this AI startup to power their digital strategy

… is essential to our promise of delivering an interactive and responsive brand experience. Insider is a continuously evolving all-in-one marketing platform that allows us to access the latest technology, helping us create impactful customer experiences,” said Virgin's eCommerce Director, Almir Smajlović. Read More