Nokia launches new customer experience-centric AI analytics software
Leading Finnish telecommunications company Nokia has announced that it has bolstered its Customer Experience Index (CEI) with the unveiling of its latest Cognitive Analytics for Customer Insight software. Using machine learning and intelligent automation, the software will be able to provide … Read More
JDA FOCUS 2018 to Showcase Supply Chain and Retail Transformations That Push the Digital Edge
The theme for JDA FOCUS 2018, “Expectations Fulfilled,” will demonstrate how JDA helps companies transform their supply chains to create a seamless experience for customers across every channel, leveraging cloud, artificial intelligence (AI), advanced analytics and machine learning. With more than … Read More
HelloFresh Passes Blue Apron As Biggest Meal Kit Company In The US
The company has integrated artificial intelligence (AI) capabilities into its tech stack to streamline and enhance the customer experience, introducing AI-based image-recognition search functions in October along with Grouped Listings powered by machine learning to provide tailored user results. Read More
DialogTech Deepens Integration with Adobe Experience Cloud
Personalize the omni-channel customer journey: Using the call attribution and AI-powered conversation analytics data provided by DialogTech, marketers can measure the offline impact of online campaigns within Adobe Analytics and expose callers as microsegments with proper data governance in … Read More
iRecommend Software Releases Recommendation360™ Retail, an AI E-Commerce …
"Every consumer-based retailer wants to provide a true real-time personalized experience for each customer. Yet, there's no way to achieve that without an intelligent, adaptive recommendation system," says John Morad, Founder & CEO of iRecommend Software. He added, "The retail industry is facing … Read More
Adobe unveils common data approach to build better experience profiles
Creating a common data language to build a single customer experience record, customisable AI modelling and integration between creative assets and media targeting, are among the major product enhancements announced by Adobe at this year's digital marketing summit. The Experience Cloud … Read More
“Alexa — Turn That Return Into A Saved Sale”
In its submission for the PYMNTS 2018 Voice Challenge, Linc has debuted its Alexa skill aimed at improving the customer care experience. … In an interview with PYMNTS' Karen Webster, Linc CEO, Fang Cheng said that the skill lives at the intersection of AI and customer care, enabling brands and … …
The truth about AI, NLP and ML – human involvement is mandatory
AI will thus support IA – Intelligence Augmentation. Intelligence augmentation will then produce better purchasing and booking experiences and improved customer support. Specialized vendors will, as a course of business, incorporate the necessary background knowledge into their products to allow … Read More
Genesys Calls All Customer Experience Professionals to Nashville May 1-4
SAN FRANCISCO, March 27, 2018 /PRNewswire/ — Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center … Featuring more than 100 educational sessions, breakouts and activities, CX18 will explore new innovations around artificial intelligence (AI), … Read More
Nokia unveils AI-powered analytics software for customer insight
Nokia has announced the upcoming launch of an updated version of its Cognitive Analytics for Customer Insight software, designed to help service providers as well as IT and engineering businesses to deliver a real-time and personalised customer experience. The offering includes Nokia's Customer … Read More