How Brands Can Survive and Thrive in the Post-Organic Apocalypse
But it's not enough to just copy another brand's successful storytelling strategy, said Jay Baer, a digital marketing pioneer and president of social media customer service consultancy Convince & Convert. "Same is lame," said Baer. "If your objective is to look at what others do and say 'I want to …
Social project focused on children’s health launched
… 7 day/week Front Office service, M2M services, one-stop-shopping approach Azercell Express offices, Online Customer Care and Social Media Customer Care services, Mobile Customer Care office, mobile e-signature service “ASAN Imza” etc. Azercell deployed first 4G – LTE services in Azerbaijan in … Read More
Here’s How Chatbots Can Help With the Heavy Lifting in E-Commerce Customer Care
Although consumers have found recourse through social media in recent years when they require customer service or need to lodge a complaint, the strong interest (55 percent) in using some form of messaging to solve a problem with a company indicates there's a better way to resolve an issue. Read …
Insurance industry embracing social media but struggles with pace of change
While insurance companies are strongly committed to using social media channels for branding and customer service, they are leaving potential untapped, according to a new study. Facebook, LinkedIn and Twitter remain the most important social media channels for insurers, particularly as they seek to … Read More
5 Essential Steps to Engage Your Audience on Social Media
The key is getting all these people together around a particular product, service or interest and this is how you'll increase the brand's credibility. The most valuable asset of your brand is the existing customers and followers of your brand. Which is why it is highly crucial to keep nurturing …
‘He had to carry it to the door two crates at a time’: Shoppers hail intrepid supermarket delivery …
Not everyone was happy with the customer service from supermarkets though. Dozens also took to social media to complain about the late notification of cancellations or to write that no-one had contacted them at all to inform them that their online shop had been postponed. Some said they had been … …
Get your customer experience right – by learning from four experience archetypes
These companies need to pull data from a lot of places and provide it in a single experience. At the same time, each customer wants their information provided through different channels, from SMS to email, social media or a customer support site, depending on the context and type of information. …
ZTEsoft presents ZSmart uTalk for intelligent customer services
Empowered by AliMe, an intelligent service robot, ZSmart uTalk helps build an intelligent customer service platform, designed to solve problems that … It also delivers a unified customer experience via mobile apps and social media channels, providing more convenient and up-to-date ways for users to … Read More
Customer Service Team Leader
As the Customer Service Leader at Flagology, you are part customer advocate and problem solver, part storyteller, part social media manager. Our customer service team also focuses on sales, by responding to consumer questions and exploring opportunities in niche markets. We are looking for … Read More
Service Staff
Who you are: • Talented, guest centric, high energy person. • A personality that is warm and welcoming. You have exceptional customer service skills and you are able to authentically represent Piedmont Social House. • Strong communication, organization and time management skills, be a strong team … Read More