Ege Marketing is a Toronto-area SEO specialist whose mission is to discover the most cost-efficient methods for its customers to market their businesses. Its service portfolio includes social media marketing, SEO, content development, PPC and SEM, banner advertisements, reputation management, … Read More

Let us consider the example of a company that wants to analyze user-generated social media data for only a few areas of interests such as the availability of products/services, the perception of the brand vis-à-vis competitor brands and customer service, and not the cost of products/services. Read More

“As more customers engage on digital channels, VCAs are being implemented for handling customer requests on websites, mobile apps, consumer messaging apps and social networks,” said Gene Alvarez, Managing Vice President at Gartner. He was speaking at the “Gartner Customer Experience … Read More

We are looking for an energetic office all-rounder who is motivated and customer focused to fill this very diverse role! The right candidate will have exceptional customer service, conflict management and time management skills. They will have a strong interest and ability in Social Media Co-ordination or … Read More

Campus Carriers is hiring a Seasonal Customer Support and Sales Agent to respond to customer inquiries regarding the program and services provided by Campus Carriers as well as help guide inquiring customers through the … Help to manage and maintain Campus Carriers social media accounts. Read More

Twenty-five percent of customer service and support firms will integrate virtual customer assistant (VCA) or chatbot technology across engagement … VCAs are being implemented for handling customer requests on websites, mobile apps, consumer messaging apps and social networks,” Alvarez said. Read More

By 2020, more than 40 percent of all data analytics projects will relate to an aspect of customer experience. Data and analytics is already prominent across marketing, sales, digital commerce, customer service, social media management and field service departments. However, an understanding of the … Read More

Data and analytics is already prominent across marketing, sales, digital commerce, customer service, social media management and field service departments. However, an understanding of the overall condition of the customer's attitude toward the enterprise is lacking for the majority. What matters is … Read More

… as they realise the advantages of automated self-service. "As more customers engage on digital channels, VCAs are being implemented for handling customer requests on websites, mobile apps, consumer messaging apps and social networks," said Gene Alvarez, Managing Vice President at Gartner. Read More

By 2020, more than 40% of all data analytics projects will relate to an aspect of customer experience – Data and analytics is already prominent across marketing, sales, digital commerce, customer service, social media management and field service departments. However, an understanding of the … Read More