Social media provides small business owners increased brand recognition, improved customer service and ultimately lower marketing costs. Word of mouth still works for businesses such as Jandreau's, she said, especially in smaller communities such as Greeley's. But she knows the importance of … Read More

Recent surveys show that “customer service is going downhill” in the marketplace, and employers need to change to meet the needs of new workers coming into the workplace, contended Sophia Brooks author and customer service trainer. Brooks, CEO of Global Learning Partners, who has many years … Read More

… record of top-flight customer service and customer satisfaction. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer. Read More

Duncan Thorp of Social Enterprise Scotland said: “Consumers are sick and tired of poor customer service, expensive energy tariffs and businesses that put shareholder profits before the needs of customers. “The dominance of the big six energy suppliers is in decline and energy users are discovering … Read More

Johnson said the new 6,264 square-foot office space opened to the public this winter and combines all DCBS services into one location for easier customer service. “We made these changes with our staff and customers in mind,” she said. “The family visitation room is clean, welcoming and safe. Read More

BB&T continued to report a service outage Friday morning, impacting millions of customers who tried to use ATMs or do online banking. Customer frustration anger appeared to be grow by the hour on social media, as the bank blamed a “technical issue” and dodged specifics on when it would be …

The bot platform offers “omnichannel” support across webchat, social, email and voice. The company cites a customer base that includes Nike Inc., Bed Bath & Beyond Inc., Airbnb Inc. and Proctor & Gamble Co.'s Gillette. “Agent IQ champions a new approach to customer care that brings the human … Read More

Yet firms are likely not to compromise on their core values, be it customer service, sustainability, social mission, or even the maximising of profit for shareholders – irrespective of the ferocity of the threats they face. Take for example the case of Unilever, the Anglo-Dutch consumer goods conglomerate, … Read More

… of these, then come to the conference to learn important strategies for business success from national and local business leaders. Hear from experts, and successful business owners, on customer service, business growth and scaling, social media management, entrepreneurial psychology, innovation … Read More

But beyond those practical uses, Siburkis said, online communications give FirstEnergy “an opportunity to humanize the employees who deliver safe, reliable service to customers each day.” “Our social media team is constantly churning out timely, relevant content for our audience on Twitter and … Read More