Twenty-five per cent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across … VCAs are being implemented for handling customer requests on websites, mobile apps, consumer messaging apps and social networks," said Gene Alvarez, … Read More

PayKey, a social banking solution provider, has announced the deployment of social telco solution and mobile smart keyboard. The solution transforms the smartphone keyboard into a new platform for services, information, and communication and in doing so condensing customer engagement and … Read More

This relates back to providing a high standard of customer service. Social media is a great way to interact with the customer base and ignoring comments or messages removes that medium. Additionally, customer feedback is beneficial for any business allowing them to improve. Showing care for … Read More

PayKey, a social banking solution provider, has announced the deployment of social telco solution and mobile smart keyboard. Guy Talmi 250 x 250 The solution transforms the smartphone keyboard into a new platform for services, information, and communication and in doing so condensing customer … Read More

“As more customers engage on digital channels, VCAs are being implemented for handling customer requests on websites, mobile apps, consumer messaging apps and social networks,” said Gene Alvarez, managing vice president at Gartner, at the Gartner Customer Experience Summit in Tokyo. Read More

… organisations have already invested in VCAs for customer service as they realise the advantages of automated self-service. "As more customers engage on digital channels, VCAs are being implemented for handling customer requests on websites, mobile apps, consumer messaging apps and social … Read More

Chatbots will handle a quarter of all customer service operations by 2020 according to new research from Gartner. … engage on digital channels, VCAs are being implemented for handling customer requests on websites, mobile apps, consumer messaging apps and social networks," said Alvarez. Read More

In this whitepaper, Infiniti has listed five important steps to follow for successful social media monitoring. According to the social media monitoring experts at Infiniti, "If social media is managed well with effective systems and procedures, it can enhance your customer service, your brand reputation as well … Read More

TOKYO: Twenty-five per cent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across … are being implemented for handling customer requests on websites, mobile apps, consumer messaging apps and social networks," said Gene Alvarez, … Read More

Data and analytics are already prominent across marketing, sales, digital commerce, customer service, social media management and field service departments. However, an understanding of the overall condition of the customer's attitude toward the enterprise is lacking for the majority. What matters is … Read More