Smartly.io Reaches Record Growth Rate of 100% Year-Over-Year Globally
Customers select Smartly.io not only for its powerful technology, but also its global presence: Following the launch of its first Latin American office in … offer real-time support at both a local level and through a 24/5 online customer service chat,” said Katie Heimerich, Marketing Manager, Paid Social at … Read …
Falconcity of Wonders Launches New Mobile Application to Support Smart Dubai Vision
… the quality of economic and social services provided, Falconcity of Wonders LLC – the developer of the Falconcity of Wonders (FCW) multipurpose mega project being built in Dubai – announced the launch of its new customer service mobile application. The announcement of the new smart application … Read More
Hotels need to pay better attention to social media to drive revenue
The authors of the report suggest that it's critical for hotels to think of social media not only as a promotional tool but also as a space to provide customer care. Lieban said the first step in doing that is to respond on social media. When social-media users mention a …
Aegis Included in Gartner’s Market Guide for Key Customer Management BPO Service Providers …
Most of these complex engagements leverage digital and analytics services as a key deliverable in the customer CX strategy. Aegis continues to invest in digital and social media business engagement and solutions, through its product – Aegis LISAⁿ. The Gartner report cites that – the level of complexity … Read More
NJ Transit activates severe weather rail schedule, March 7
Bus, light rail and Access Link services are anticipated to operate regular weekday schedules as weather conditions permit. Customers should closely monitor njtransit.com, My Transit alerts, social media and broadcast news reports for the latest status of the system. For customers of Bus Route Nos. Read More
A Managed Care Organization’s Call Center–Based Social Support Role
Results: To alleviate the impacts of stress on participant health, the call center–based program created a social support layperson role. … Participants learn of the referral program through numerous sources, including the MCO customer service and case management units, member materials (eg, … Read More
No Feedback Frenzy
Canberrans have been encouraged to have their say on the delivery of services in the city through Transport Canberra's (TC's) Share Your Ride Experience initiative, announced recently. Commencing in February, TC announced that customer service representatives wearing high-vis on buses and at … Read More
NJ Transit announces plan for Wednesday’s snow
-Cross-honoring will be in effect for Wednesday, March 7 on NJ TRANSIT bus and private carriers, rail and light rail services. … While we make every effort to respond to comments posted on our social media channels, we recommend that you contact our Customer Service team directly with critical or … …
You’re Doing It Wrong: The New Customer Service Philosophies
Regardless of the type of question or what channel it arrives on–call, email, chat, or social media–customer service owes the customer an answer, this is true. Giving an answer and doing nothing more, however, is really a one-off approach to customer service: the cause isn't being addressed. Read More
CEO View: Qualfon Driven by Client Demands, But Social Media Isn’t One of Them
Nearshore Americas: How is social media customer service evolving? Are you seeing more demand in the markets in which you operate? Mike Marrow: You would think that most organizations would have a solid social media solution process, but I'm finding that this is not the case. Many clients just … Read …