Millennials also are active on social media, and they tend to get their information, advice, recommendations, etc. through these channels. They have news articles delivered to their Facebook newsfeed; companies they do business with announce new products and services on social media. And they … Read More

SRK, a company with over four decades of contribution to the diamond industry, was recognised for its social contribution in exports of the Indian economy, its efficient customer service, commitment to high quality product and ethical business practice. As a leading exporter, SRK exports most of its … Read More

Know your customer. You can make yourself crazy watching the competition too closely, so if you really listen to what your customer wants and let them know that you value them, that is the best you can do. I think there is so much bad customer service out there that …

Great social media customer service has a strong impact on a business' bottom line. Done well, it means customers will spend more, it improves efficiency and it generates data that you can use to improve services and benchmark against your competitors. Done poorly, and you will be faced with … Read …

New Jersey Transit suspended bus service statewide on Wednesday afternoon as the snow caused road conditions to worsen. … While we make every effort to respond to comments posted on our social media channels, we recommend that you contact our Customer Service team directly with critical or … Read More

The former were those people who docilely consumed media, didn't really get involved in conversations on social media, and suffered poor customer service in silence. The active consumers, meanwhile, were never afraid to share their opinions on social media, created their own content, and actively … Read More

Pueblo County's Department of Social Services has closed its North Side office and moved those services to two locations in Downtown Pueblo in an effort to centralize … "It allows us to be better stewards of taxpayer money by making us a more efficient operation as well as allow better …

These are great people who work in customer support centers and respond to a customer's questions and complaints with patience, empathy, and efficiency. They answer phones, emails, texts, social media comments, and more. They're your front line for your customers. And they're often referred to as … Read More

Businesses run a virtual gauntlet of online reviews and instant feedback on their customer service and products. "People aren't writing letters any more," Ravlin said. "Feedback is coming via social media in the form of rating systems — TripAdvisor, Yelp, Booking.com and all the other rating sites. Read More

… ideal candidate will also have a record of success managing clients in a customer service setting. This is a management position which will report to the president of Social News Desk and is considered a leadership role. Occasional travel to conferences and client meetings is required. Duties include:. Read …