We were the first dealer to fully integrate social media platforms into our service.” Kittarin also believes in a holistic approach for her showroom, which is located on Srinagarindra Road in Bangkok, and goes out of her way to make customers happy from the moment they step inside. “The decoration …

By processing, Allison means the athletes are able to come in and pick up what they need in the textbook department and walk up to Customer Service desk with their syllabus or booklist to check for correctness. Allison said a stamp on their papers means they have been sent by …

Four important outsourcing trends – digitization, service innovation, social media engagement, and market transformation – are reshaping the BPM industry. These trends will further evolve over time as organizations develop new capabilities and strategies to conduct business. Outsourcing companies … Read More

He points to examples such as the ride-hailing service Uber, which makes arranging transportation as simple as opening up an app, or mega tech-and-retail firm Amazon, which does the same for online shopping and has upped the ante for all of retail with its Amazon Go store in Seattle. On …

The Company's services and products include Conversation Management SaaS platform, adverse events management for the pharma industry, moderation and engagement services to protect and enhance brands, social customer service to increase customer satisfaction, social listening and analytics, … Read More

About 67 Senior and Junior staff of the University owned by the International Central Gospel Church (ICGC) were recently sent home in what management explained was the implementation of a staff rationalization exercise to reduce the wage bill and improve efficiencies in customer support, service … Read More

A 'captain' of popular ride-sharing service Careem recorded himself on video hurling abuses at and threatening a customer with violence because the latter brought a lit cigarette into the former's car. The harrowing video was circulated widely on social media on Saturday. It shows the visibly worked up … Read More

When you think of social media you probably think of personal profiles, but social media is also useful for promoting a business brand. It can help your enterprise to grow and there are several other plus points. Look at the following for ideas on how your business can benefit by …

Never underestimate the impact of digital transformation – it's a fact that those in the 18-34 age bracket area, tomorrow's super-spenders, are more likely to quit a brand through a poor service experience. What is more, it is this same Millennial generation who turn to social media when they are …

ANTHONY JULIANO is a marketing and social media strategist, teacher, trainer and writer. He is vice president of marketing and social media strategy at Asher Agency in Fort Wayne, and he teaches social media and marketing classes at Indiana University-Purdue University Fort Wayne. Connect with … Read More