As we are a B2B and B2C brand, we place great emphasis on customer service. Our way of doing business is focused on meaningful relationships and delivering value; whether that is inspiring loyalty among our e-commerce and bricks-and-mortar store customers or attracting the attention of retail … Read More

“We still have the picture on the wall since the first time we won in 2009,” said Steve Ruggiero, president of Kimberley Homes, who noted that the company's growth since then can be attributed to customer service. “Moving into different market segments and listening to what the buyer wants has …

The announcement defines tech support fraud as a “criminal claiming to provide customer, security, or technical support in an effort to defraud unwitting individuals,” and references the increasing frequency of this type of fraud leading to criminals“pos[ing] as government agents, even offering to recover … Read More

According to Facebook, 56 percent would rather message a business than call customer service. And 67 percent expect to message businesses more over the next two years. “You're able to get that response much faster than picking up the phone sitting on hold waiting to talk to somebody,” says Lee. …

Sadly, there is still no word from TelBru or its installer (contractor). When I first registered with TelBru during the Consumer Fair in January 2018, the phone company insisted that I make full payments for everything. Weeks later, this is how I am being treated. Where is TelBru's sense of …

It makes sense that those problems were encountered just before Econet launches a new data tracking service. Econet may have been facing these challenges as they were actually testing out their new baby. Of course, it was a big inconvenience at the time but most customers did get refunded (if …

BLUEFIELD — The local customer service center for DISH Network has seen some layoffs recently, but the company has not released the number and says the positions are no longer needed. Karen Modin, with DISH corporate communications in Colorado, said the team in Bluefield “is dedicated to … Read More

As brick-and-mortar shops nationwide feel the squeeze of online retail, manufacturers and owners of gift shops selling religious items are finding they too have to adjust their approach to sales and customer service just to stay afloat. As a manufacturer of religious goods, Tim Dean of the William J. Hirten … …

Some customers of Simplii Financial, the rebrand of the former PC Financial, say they've been caught off guard after their bank accounts were suddenly frozen in recent weeks. Last year, the new CIBC-operated banking service absorbed more than two million PC Financial customers and promised a … Read More

ASTANA – Kazakhstan Temir Zholy (KTZ) has introduced digital route diagnostics, a traffic management centre and digital services at 17 stations as part of the Digital Railway information technology development strategy. The projects are being incorporated in cargo, passenger and multimodal transport … Read More