Chatbots are driven by AI Artificial Intelligence that perform an action programmatically. Excessive amount of budget is annually spent to improve customer support services, yet customers don't appreciate what businesses have to offer them. Interaction with customers has always held the central place. Read More

A recently released collaborative report between Drift, SurveyMonkey Audience, Salesforce, and myclever, titled: 'The 2018 State of Chatbots Report', provides a better understanding of the rise of chatbots; problems with traditional online experiences; predicted uses and potential benefits for chatbots; … Read More

There is a vast generational gap in how customers wish to communicate with brands and retailers, with millennials 20% less likely to contact a retailer via email than baby boomers, and are five times more likely to use live chat on a website, according to new research. Independent research from …

During a panel session on chatbots and the future of messaging at Shoptalk 2018 in Las Vegas this week, three messaging experts – Facebook, eBay and Rakuten Viber – shared their tips on how to create the best conversational commerce experience. Read More

Film marketing, which has been pretty run-of-the-mill, grapples with the same challenge. Fox Star Studios, the Indian arm of Murdoch's 20th Century Fox, is attempting to innovate on the virtual platform to engage audiences. Starting with Baaghi 2 (release date March 30),the studio is using chatbots and … Read More

“Chatbots are the new apps and by 2020 more than 85% businesses plan to involve chatbots in their platforms” – Gartner Report. Chatbots require no extra space or installation and serve hundreds of thousands of users at the same time. This efficiency has attracted developers from all over the globe. …

Also, the development of chatbots has made customer service much more manageable. Creating chatbots is among the easiest ways of implementing AI into a business. While the technology may not replicate a real human, it acts as an assistant. The chatbots remember conversations with customers. Read More

Chatbots are a hot ticket item across many vertical markets, but few are more welcoming than the hospitality industry, with hotels, airlines and booking agents embracing and engaging with bots. Not a week goes by without an airline or hotel chain rolling out a chatbot to help with customer service … …

As technologies that employ AI become increasingly common in the form of voice assistants, chatbots and more, ASTA is placing a heightened focus on getting involved with shaping potential rules and regulations surrounding AI in human interfaces. Though the concept of AI has been around for years, … Read More

Mondly, una de las plataformas de aprendizaje de idiomas más populares, que cuenta con 30 millones de usuarios, ha publicado MondlyAR – primera app para el aprendizaje de idiomas que utiliza la realidad aumentada y chatbots con reconocimiento de voz. Mondly consiguió el Facebook's FbStart … Read More